Job Description

Turn messages into motorcycles. If you enjoy helping people, closing sales and keeping things moving, you will enjoy working with us at Hiap Aik Star Motosports Sdn Bhd. We are a showroom-focused team selling motorcycles, accessories and finance packages, and we value friendly service and clear communication across WhatsApp, Facebook, TikTok and Instagram.

Your role is the backbone of our customer journey. You will be the first point of contact for online enquiries, keeping leads organised, arranging showroom visits and coordinating with showroom and finance teams to make sure customers get a smooth experience from enquiry to delivery.

Your Growth & Impact

• Build rapport with customers across messaging and social platforms, answering product and finance questions promptly. Log each interaction accurately so leads stay actionable and the sales team has the right context.
• Promote motorcycles, accessories and current promotions using clear social posts and short messages. Monitor which posts generate interest and share results to improve our online approach.
• Convert enquiries into appointments and sales through timely follow ups and helpful guidance. Prepare professional quotations and assist customers through basic finance steps to reduce friction.
• Coordinate daily with showroom staff, delivery and finance partners to ensure orders are fulfilled smoothly. Track each sale from booking to handover and resolve issues before they impact the customer.
• Hit monthly sales targets and KPIs while maintaining neat customer records and regular lead follow up. Recommend small process improvements based on customer feedback to help the team close more deals.

Job Requirements

Responsibilities

Customer outreach & conversion

• You will respond to online enquiries on WhatsApp, Facebook, TikTok and Instagram with clear product and finance answers.
• You will build rapport over messaging and convert conversations into showroom appointments through timely follow ups.
• You will prepare and send accurate quotations and follow the customer until they are ready to book.
• You will keep lead records updated so the sales team always has the right context.

Sales operations & coordination

• You will coordinate with showroom staff, delivery partners and finance to move each order from booking to handover.
• You will track bookings, chase approvals and resolve issues before they affect delivery.
• You will maintain neat customer records to support KPI tracking and month end reporting.
• You will work towards monthly sales targets and raise small process suggestions when you spot friction points.

Content & performance tracking

• You will write short social posts and messages that promote motorcycles, accessories and current promotions.
• You will monitor which posts generate enquiries and share simple performance notes to help improve our approach.
• You will log campaign responses and customer feedback to refine messaging and shorten follow up time.
• You will suggest practical improvements to the online customer journey based on real interactions.

Requirements

Qualifications & Experience

• Minimum SPM qualification or equivalent.
• Experience in sales, online sales, e-commerce or the motorcycle industry is an advantage.
• Target-oriented and willing to work on weekends and public holidays when required.
• Possessing a valid motorcycle licence is an advantage.

Hard Skills & Knowledge

• Comfortable using WhatsApp, Facebook, TikTok and Instagram for customer enquiries and short promotions.
• Basic computer skills including messaging, preparing quotations and using spreadsheets or a simple CRM.
• Accurate lead logging and the ability to keep follow up schedules up to date.
• Basic understanding of finance package steps so you can assist customers through initial stages.

Soft Skills & Qualities

• Able to communicate clearly in Bahasa Malaysia and English; Mandarin is an advantage.
• Friendly, confident and proactive in following up with customers until closure.
• Organised, detail oriented and comfortable coordinating across showroom, delivery and finance teams.
• Patient and able to handle multiple conversations across platforms while keeping service standards high.

Skills