Job Description

Job Description

We are looking for a dedicated Software Support Engineer to join our team and serve as the first point of contact for software-related issues. The ideal candidate will have a strong technical background, excellent communication skills, and a passion for delivering outstanding customer service.

Key Responsibilities:

Handle incoming software support requests via phone, email, and support ticketing system.

Troubleshoot software issues, identify root causes, and provide effective resolutions.

Analyze problems and propose practical, reliable solutions.

Apply and test fixes to ensure issue resolution before deployment.

Collect and document customer feedback to support continuous service improvement.

Maintain accurate, clear, and timely records of all support activities and solutions provided.

Job Requirements

Exceptional verbal and written communication skills.
Strong listening skills, patience, and empathy in dealing with customers.
Proven experience in customer service and relationship management.
Excellent analytical and critical thinking abilities.
Prior experience as a Software Support Executive, Application Support Executive, or in a similar role.
Bachelor’s degree in Information Technology, Computer Science, Accounting, Finance, or a related field

Skills