We allow working from home on every Monday and on ad hoc basis upon approvals

WFH on every Monday

Our work involved on the cloud or using internet basis, hence we have no paper based work but purely 100% digital

We work on the cloud

We provide medical insurance for employees who are confirmed

Medical insurance

Training and learning provided by our founders (ex Big 4) and also online learning/training with micro certifications

Training/Learning on technical & soft skill

We are on the CLOUD. Hence we are able to service companies regionally from the office location. 

Regional Exposure

We value achievement with Quality and Timely deliverables. Hence, we celebrate when we have delivered successful project.

Achievement Celebration 

High Pines Training and Consultancy Sdn Bhd

With a love for all things numbers and a passion for helping others in digital transformation, we started High Pines in 2014 to provide consultation on cloud solutions. 
We specialise in cloud accounting software, ERP and HRM solutions such as QuickBooks Online, Oracle NetSuite and EmplX. 
To date, we have worked hand-in-hand with many companies in their digital transformation journey, from using manual/traditional on-premise solutions to assisting them in the implementation process of cloud solutions to optimise their workflow efficiency.

 WE HELP COMPANIES OPERATE MORE EFFICIENTLY IN LESS TIME

Job Description
We are looking for a dedicated Software Support Engineer to join our team and serve as the first point of contact for software-related issues. The ideal candidate will have a strong technical background, excellent communication skills, and a passion for delivering outstanding customer service.

Key Responsibilities:
Handle incoming software support requests via phone, email, and support ticketing system.
Troubleshoot software issues, identify root causes, and provide effective resolutions.
Analyze problems and propose practical, reliable solutions.
Apply and test fixes to ensure issue resolution before deployment.
Collect and document customer feedback to support continuous service improvement.
Maintain accurate, clear, and timely records of all support activities and solutions provided.

This job is for a Software Support Executive, the go-to person for solving software issues. You might like this job because it combines tech skills with helping customers directly. Plus, you get to make software better every day!

Information Systems

Accounting

Job Description
We are looking for a dedicated Software Support Engineer to join our team and serve as the first point of contact for software-related issues. The ideal candidate will have a strong technical background, excellent communication skills, and a passion for delivering outstanding customer service.

Key Responsibilities:
Handle incoming software support requests via phone, email, and support ticketing system.
Troubleshoot software issues, identify root causes, and provide effective...

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Company Profile

High Pines Training and Consultancy Sdn Bhd