Job Description

Job Summary

We are looking for a detail-oriented and customer-focused Client & Jobseeker Support Executive to join our Operations team. This role is responsible for handling client and jobseeker inquiries via calls and emails, ensuring a smooth renewal process for clients, and providing exceptional support to enhance the user experience on our platform.

Key Responsibilities

1. Call & Email Support

• Handle inbound calls from clients and jobseekers regarding job postings, account issues, and platform navigation.
• Respond to emails promptly and professionally, ensuring clear and effective communication.
• Provide guidance and troubleshooting assistance to clients using our platform.
  
  2. Client Renewal Management
  
•  Manage the renewal process for existing clients, ensuring timely follow-ups and smooth transactions.
•  Assist clients with plan upgrades, renewals, and payment-related inquiries.
•  Work closely with the sales and customer success teams to provide seamless client experiences.
  
  3. Data & Reporting
  
• Maintain accurate records of client interactions, inquiries, and renewals.
• Generate reports on customer inquiries and feedback to enhance service processes.
• Identify recurring client issues and propose improvements to optimize the customer journey.

Job Requirements

Job Requirements

Experience:

• 0-1 year of experience in customer support, client servicing, or a related field.

Skills:

• Strong communication skills (both written and verbal).
• Ability to handle customer inquiries professionally and empathetically.
• Excellent problem-solving and multitasking abilities.
• Basic knowledge of CRM systems and email-handling tools is a plus.

Language:

• Proficiency in English (both spoken and written).
• Ability to speak Mandarin is a plus
  

Why Join Us?

• Be part of a dynamic and growing team in a fast-paced environment.
• Opportunity to work closely with clients and make a direct impact on their experience.
• Career development and learning opportunities in operations and customer success.

Skills