Everyone should be happy and engaged at work, and listening to music we like definitely helps!

Music at Work

High performing employees will be awarded shares for hitting company targets, regardless of department.

Rewards

Dress for success! Our smart casual dress code lets you feel good and look great at work, boosting creativity and confidence every day.


Smart Casual

We care about your overall well-being, whether mentally (subsidised mental health sessions) or physically (badminton, futsal and jogging sessions)

Employee Wellness

Join us for all the festivities, house cups (team-based competitions) and other fun stuff the People & Culture team have in store for you!

Employee Engagement Activities 

Our office is accessible from the Surian MRT station, providing a straightforward commute for public transport users.

Accessible by public transport

Hiredly

<div>By 2030, Hiredly will be the leading white collar recruitment platform for Malaysia and Singapore, uniquely combining a media-rich job portal with AI-powered permanent recruitment services. Definition of leading:&nbsp;</div><ul><li>Ranked #1 by revenue for portal &amp; permanent-recruitment services in Malaysia.</li><li>Top 10 by revenue for portal &amp; permanent-recruitment services in Singapore.</li></ul>

Our Vision

<ul><li>Move Fast: Speed of execution is our advantage against the big players. It's crucial we act with immediacy, even if our plans aren't perfect.</li><li>Deliver 7 Star Service: Wow our users with a service level beyond their expectations.</li><li>Solve Problems and Own Results: We should not be surprised that there are challenges. That’s why our role exists. Being solution-oriented and having an ownership mindset is essential to build trust in a high performance culture.</li><li>Communicate with Radical Candor: Challenge ideas and behaviours directly and openly while caring about helping each other improve or achieve shared goals.</li><li>Innovate and Embrace Growth: We are agents of growth. Any change is uncomfortable, even positive change. But we seek and embrace such change. We always think "What’s next?"</li><li>Maximise Impact the 80:20 Way: Use the Pareto principle to ensure we intelligently direct our resources at the most impactful work. Do more, with less.</li><li>Be Humble, Appreciative and United: Ego is the enemy of learning and teamwork. Always choose to practice humility to grow and build a collaborative team. Then remember to express our appreciation to others..</li></ul>

Values We Live By

Who are we and why work with us?

Hiredly the leading hybrid recruitment platform that helps junior to mid-management talent make the right move at any point in their career.

Job Summary
We are looking for a detail-oriented and customer-focused Client &amp; Jobseeker Support Executive to join our Operations team. This role is responsible for handling client and jobseeker inquiries via calls and emails, ensuring a smooth renewal process for clients, and providing exceptional support to enhance the user experience on our platform.

Key Responsibilities 1. Call &amp; Email Support
<ul>
<li>Handle inbound calls from clients and jobseekers regarding job postings, account issues, and platform navigation.</li>
<li>Respond to emails promptly and professionally, ensuring clear and effective communication.</li>
<li>Provide guidance and troubleshooting assistance to clients using our platform. 2. Client Renewal Management </li>
<li>&nbsp;Manage the renewal process for existing clients, ensuring timely follow-ups and smooth transactions.</li>
<li>&nbsp;Assist clients with plan upgrades, renewals, and payment-related inquiries.</li>
<li>&nbsp;Work closely with the sales and customer success teams to provide seamless client experiences. 3. Data &amp; Reporting </li>
<li>Maintain accurate records of client interactions, inquiries, and renewals.</li>
<li>Generate reports on customer inquiries and feedback to enhance service processes.</li>
<li>Identify recurring client issues and propose improvements to optimize the customer journey.</li>
</ul>

This job is a Business Operations Executive, where you&#x27;ll support clients and jobseekers with their inquiries over calls and emails. You might like this job because you get to help people and improve their experience on our platform daily!

Communication

Problem Solving

Multitasking

Customer Service

Customer Support

Customer Relationship Management

Detail Oriented

Microsoft Office

Job Summary
We are looking for a detail-oriented and customer-focused Client and Jobseeker Support Executive to join our Operations team. This role is responsible for handling client and jobseeker inquiries via calls and emails, ensuring a smooth renewal process for clients, and providing exceptional support to enhance the user experience on our platform.

Key Responsibilities

     1. Call and Email Support



-Handle inbound calls from clients and jobseekers regarding job postings, acco...

Business Operations Executive

Hiredly

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