Job Description

The ideal candidate will be able to appropriately identify the needs of both new and current customers in order to aid customers in their success using our services. This candidate is required to be a strategic thinker, planner and an enthusiastic digital collaborator to constantly provide solutions and ensure successful delivery of projects. This candidate should also be able to contribute to our revenue growth by developing and maintaining excellent client relationships.

Responsibilities

• Building and maintaining strong relationships with clients, understanding their business needs and serving as the primary point of contact.
• Oversee and ensure the timely and successful delivery of projects according to objectives and client needs.
• Conducting market research and competitive analysis to identify trends, opportunities and challenges within specific industries or market segments.
• Developing and implementing marketing strategies for client accounts to drive engagement, retention and upsell opportunities.
• Identifying opportunities to cross-sell and upsell additional products and services based on their needs and preferences.
• Creating and executing targeted marketing campaigns consisting of both online and offline channels such as email, social media and events.
• Working closely with the business, sales, product and technical teams to align account-specific marketing efforts to achieve desired outcome.
• Analysing marketing performance data and obtaining client feedback to measure effectiveness of marketing efforts and identify areas for improvements.
• Prepare proposals and comfortable in presenting to clients.
• Manage all reporting about the health of individual customer accounts and clearly communicate progress to both internal and external stakeholders.

Job Requirements

• Previous account management experience with 3-5 years in advertising/digital agency
• Proficient in both English and Bahasa Malaysia, both written and spoken
• Digitally savvy, articulate and well accustomed to a client facing role. Able to multi-task and have a positive mind set
• Strong attention to detail and willing to learn and improve. Good organisation and planning skills
• At least a diploma or higher education in Advertising or Mass/Digital Communication
• Intermediate skills in Microsoft Office
• Willingness and ability to travel

 

Skills