This job is for an Air Freight Operation Manager in Penang. You might like this job because you'll lead a team, negotiate with airlines, and build strong customer relationships while ensuring smooth shipping processes.
Accept and record air freight, cost estimation, contact with airlines and/or shippers, arranging transport, service and maintain customers, Frequent and regular customer contact by telephone.
Responsibilities:
Develop and maintain relationships with overseas agents, airlines and customers
Training and management of export/import team towards maximum performance and Job satisfaction
Rate negotiations with airlines and suppliers
Tally check Invoices against GP Job Iisting
Maintain quality standards for operational export/import procedures and improve them where necessary
Work towards on meeting customs rules and regulations
Master the export/import process, actively and support provided to the team
Customer service to the clients, liaison with specific customers to maintain customer base
Establish and maintain a good working relationship with suppliers
Contribute to development of team
Assure timely billing as per company policy
Develop, review, maintain & implement of ISO Procedure for Air Freight, Penang Branch
Responsible for customer contacts, follow up contacts per telephone and visits
Liaison with all customer for any queries
Assist in preparation of quotation
Arrange collections and deliveries
Assure timely billing as per company policy
Assist in Account Receivables
Job Requirements
Requirement:
At least 5 years relevant working experience. Knowledge of customs. Preferably knowledge of air frelght industry and processes.
Familiar with and well able to work within the Import/export process.
Knows supplier conditions, delivery terms, incoterms (International Commercial Terms) and purchasing conditions.
Knows risk and insurance terms.
Familiar with and able to work with the company's quality and environmental policies.
Good knowledge of computer system, both Import/exports and invoicing
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