Job Description

Job Objective:

• Accept and record air freight, cost estimation, contact with airlines and/or shippers, arranging transport, service and maintain customers, Frequent and regular customer contact by telephone.

Responsibilities:

• Develop and maintain relationships with overseas agents, airlines and customers
• Training and management of export/import team towards maximum performance and Job satisfaction
• Rate negotiations with airlines and suppliers
• Tally check Invoices against GP Job Iisting
• Maintain quality standards for operational export/import procedures and improve them where necessary
• Work towards on meeting customs rules and regulations
• Master the export/import process, actively and support provided to the team
• Customer service to the clients, liaison with specific customers to maintain customer base
• Establish and maintain a good working relationship with suppliers
• Contribute to development of team
• Assure timely billing as per company policy
• Develop, review, maintain & implement of ISO Procedure for Air Freight, Penang Branch
• Responsible for customer contacts, follow up contacts per telephone and visits
• Liaison with all customer for any queries
• Assist in preparation of quotation
• Arrange collections and deliveries
• Assure timely billing as per company policy
• Assist in Account Receivables

Job Requirements

Requirement:

• At least 5 years relevant working experience. Knowledge of customs. Preferably knowledge of air frelght industry and processes.
• Familiar with and well able to work within the Import/export process.
• Knows supplier conditions, delivery terms, incoterms (International Commercial Terms) and purchasing conditions.
• Knows risk and insurance terms.
• Familiar with and able to work with the company's quality and environmental policies.
• Good knowledge of computer system, both Import/exports and invoicing
• Knowledge of Customs tariff
• Good communication skills
• Financial awareness
• Able lo manage own working time effectively
• Excellent service levels expected by clients.

Skills