Job Description

KEY RESPONSIBILITIES:

• The Application Engineer will provide technical assistance, troubleshoot issues on-site, support sales activities, and enhance customer relationships in SEA markets.

Sales & Business Development:

• Support the sales team with technical presentations, product demonstrations, and proposal preparation. 
• Collaborate with customers to identify solutions that meet their requirements. 
• Develop strong relationships with key stakeholders within the AHU manufacturing industry.

Technical Support & Troubleshooting:

• Provide technical guidance on product applications and specifications to HVAC manufacturers and customers.
• Conduct on-site troubleshooting and resolve technical issues related to our products. 
• Assist in testing and commissioning at customer sites.

Product & Project Management:

• Work closely with the R&D and Product Management teams to provide market feedback. 
• Assist in new product introduction, training, and application development. 
• Ensure all project deliverables meet customer expectations in terms of quality and performance.

Customer Service & Collaboration:

• Serve as the key liaison between customers and internal teams.
• Provide technical training and support to customers and distributors.
• Ensure high levels of customer satisfaction through effective communication and problem resolution.

Job Requirements

PROFESSIONAL EXPERIENCE/QUALIFICATIONS:

• Education: Bachelor's degree in Mechanical, Electrical, or Automation Engineering or equivalent. 
• Experience: 3-5 years of relevant experience in the HVAC industry or working with HVAC manufacturers.
• Language Skills: Proficiency in English and Mandarin is required. 
• Technical Skills: Solid expertise in Mechanical and/or electrical knowledge, be able to use Auto CAD, 3D will be a plus; PLC and drives relative on-site experience and/or understanding HVAC system are preferred. 
• Business Acumen: Ability to balance technical expertise with a business-oriented mindset. 
• Networking: Established relationships in the AHU manufacturing sector are a plus. 
• Soft Skills: Excellent problem-solving skills, customer-centric approach, and ability to work well in a teamoriented environment

Skills