company-logo-image

Application Support Specialist (Basic salary + Allowance!)

Hiredly X

RECRUITMENT firm

ashley-avatar-image

AI-generated summary

beta

This job is perfect for someone who loves tech and helping others! You'll install software for clients and train them on how to use it. You might like this job because it offers a chance to travel and provides support to users worldwide, plus a nice salary!

RM 3000 - RM 4500

Kuala Lumpur

Job Description

Our client is a echnology company specializing in bespoke ICT solutions, including POS systems, software customizations, and managed IT services, serving clients across 16 countries.

This role main responsibilities are to be onsite for installation and maintenance of software applications for customers in order for streamlining their business operations. 

This role also required to be on standby(on call) roster duty to support overseas users remotely or even travel to various locations overseas to provide support.

  • Required to assist with onsite installation of systems especially to new clients.
  • Perform onsite training to clients and presentation to new and existing clients on product features.
  • Prepare and develop of documentation on software user guide and software customisation request including software testing.
  • Provide user support enquiries regarding Point-of-Sales (POS) and technical issues including remote troubleshooting and debugging of systems.
  • Track, follow-up and resolve customer’s outstanding issues based on ticketing system.

Job Requirements

  • Candidate with at least diploma in IT related field.
  • At least 1 year of working experiences in the related field, L1 support experience is an advantage.
  • Good command in written and spoken English and Mandarin.
  • Good in SQL command and networking.
  • Ability in multitasking, fast learner and set priorities of work within deadlines.
  • Product training will be provided.
  • Fresh Graduates are welcome to apply. 

Skills

Technical Support
Software Solutions
Business Software

Additional Info

Company Activity

Last active - few minutes ago

Career Level

Junior Executive


Company Profile

Hiredly X-logo-image

Hiredly X

Hiredly X, the headhunting team of Hiredly, makes headhunting accessible and affordable for every employer, no matter the size or industry. We help employers screen and source the best candidates through exclusive access to our job portal database.Assisted with AI, we make the headhunting process fast and accurate, allowing us to be competitive with our fees.