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This job is for a Client Service Manager. You might like this job because you get to troubleshoot and resolve technical problems, collaborate with a team, and build relationships with customers and colleagues.

RM 8K - RM 10K

Kuala Lumpur

Full-Time

Job Description

  •  Troubleshooting system, network problems, diagnosing and solving hardware or software faults.
  •  Analyze, follow-up and resolve any support enquiries from customers, partners and colleagues.
  •  Collaborate with the team to identify, troubleshoot and find resolution for technical problems.
  •  Continuously maintain, improve and share on technical knowledge and explore in new
    technologies together with the team.
  •  To respond within SLA agreed time limits.
  •  Able to prioritize and manage few open cases at a time.
  •  Establish a good working relationship with customers and other professionals such as internal developer.
  •  Maintain customer expectation and act as a PIC for customer escalation
  •  Monthly review with customers for all opened tickets and provide improvement plans accordingly

Job Requirements

  •  University degree in Computer Science, IT or equivalent.
  •  At least of 1 year of development/support experience in telecommunication projects
  •  At least of 1 year project management or service delivery related experience in contact center
  •  Good exposure on Real-Time Communication technologies like WebRTC, SIP, H.323, RTP and
    others.
  •  Good understanding & troubleshooting skills on Mobile Native application technologies on iOS & Android
  •  Support experience in Computer Telephony Integration (CTI), Web Application Servers (Tomcat, JBoss, WebSphere) or any Agent Desktop Application.
  •  Good to have an exposure to Contact Center & Telephony Concepts with any of the major
    Platforms like AVAYA, GENESYS, CISCO, ASPECT and others.
  •  Experience in application support with knowledge on web server like IIS, Apache, windows services, event viewer
  •  Prior experience in troubleshooting Web UI or browser issues with exposure to Javascript(JS), HTML will be added advantage.
  •  Candidate must be independent, have proactive working attitude, passionate in technical skills and results-oriented, and a strong desire to succeed.
  •  Strong communication skills – both written, oral and presentation in English.
  •  Great interpersonal, self-motivated and customer-focused with outgoing personality and analytical mind.
  •  Strong analytical and problem-solving skill.
  •  Willing to travel.

Skills

Incident Management

Additional Info

Company Activity

Last active - few minutes ago

Experience Level

4 - 7 Years of Experience

Career Level

Manager / Team Lead

Job Specialisation

Customer Service, General IT, Hardware / Network / Infrastructure (On-Premises / Cloud)


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Client Service Manager

Hiredly X

RM 8K - RM 10K

Kuala Lumpur

Full-Time

This job is no longer available