Client Service Manager
Hiredly X
AI-generated summary
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This job is a Client Service Manager. You might like this job because it involves troubleshooting technical problems, supporting customers, and collaborating with a team to find solutions. It also requires continuous learning and maintaining a good relationship with customers.
RM8K - RM10K
Kuala Lumpur
Full-Time
1 week ago
Job Description
- Troubleshooting system, network problems, diagnosing and solving hardware or software faults.
- Analyze, follow-up and resolve any support enquiries from customers, partners and colleagues.
- Collaborate with the team to identify, troubleshoot and find resolution for technical problems.
- Continuously maintain, improve and share on technical knowledge and explore in new technologies together with the team.
- To respond within SLA agreed time limits.
- Able to prioritize and manage few open cases at a time.
- Establish a good working relationship with customers and other professionals such as internal developer.
- Maintain customer expectation and act as a PIC for customer escalation
- Monthly review with customers for all opened tickets and provide improvement plans accordingly
Job Requirements
- University degree in Computer Science, IT or equivalent.
- At least of 1 year of development/support experience in telecommunication projects
- At least of 1 year project management or service delivery related experience in contact center
- Good exposure on Real-Time Communication technologies like WebRTC, SIP, H.323, RTP and others.
- Good understanding & troubleshooting skills on Mobile Native application technologies on iOS & Android
- Support experience in Computer Telephony Integration (CTI), Web Application Servers (Tomcat, JBoss, WebSphere) or any Agent Desktop Application.
- Good to have an exposure to Contact Center & Telephony Concepts with any of the major Platforms like AVAYA, GENESYS, CISCO, ASPECT and others.
- Experience in application support with knowledge on web server like IIS, Apache, windows services, event viewer
- Prior experience in troubleshooting Web UI or browser issues with exposure to Javascript(JS), HTML will be added advantage.
- Candidate must be independent, have proactive working attitude, passionate in technical skills and results-oriented, and a strong desire to succeed.
- Strong communication skills – both written, oral and presentation in English.
- Great interpersonal, self-motivated and customer-focused with outgoing personality and analytical mind.
- Strong analytical and problem-solving skill.
- Willing to travel.
Skills
Incident Management
Additional Info
Company Activity
Last active - few hours ago
Experience Level
4 - 7 Years of Experience
Job Specialisation
IT - General
Company Profile
Hiredly X
Hiredly X, the headhunting team of Hiredly, makes headhunting accessible and affordable for every employer, no matter the size or industry.
We help employers screen and source the best candidates through exclusive access to our job portal database.
Assisted with AI, we make the headhunting process fast and accurate, allowing us to be competitive with our fees.
We help employers screen and source the best candidates through exclusive access to our job portal database.
Assisted with AI, we make the headhunting process fast and accurate, allowing us to be competitive with our fees.
