Job Description

• Manage end-to-end client success lifecycle post-onboarding.
• Translate client data and market insights into strategic recommendations.
• Build clear narratives and presentations to support client decision-making and internal approvals.
• Drive adoption, engagement, and retention of solutions.
• Act as the main point of contact for strategic discussions and issue resolution.
• Identify upsell and cross-sell opportunities based on client needs.
• Collaborate with internal teams (sales, product, operations) to ensure seamless delivery.
• Monitor client health metrics and proactively mitigate risks.
• Conduct regular business reviews with clients.
• Support clients in achieving measurable business outcomes.

Job Requirements

• 2–4 years of experience in Customer Success, Account Management, Consulting, Business Development, or similar client-facing roles.
• Strong ability to interpret data and convert it into business insights.
• Experience in preparing presentations, proposals, or strategic documents.
• Excellent communication and stakeholder management skills.
• Comfortable engaging with mid to senior-level stakeholders.
• Strong commercial awareness and understanding of business KPIs.
• Analytical mindset with structured problem-solving ability.
• Ability to manage multiple accounts and priorities simultaneously.
• Experience in B2B or SaaS environment is an advantage.
• Bachelor’s degree in Business, Marketing, Economics, or related field preferred.

Skills