Job Description

Our client is a leading global professional services firm providing audit, consulting, tax, and advisory services to help organizations drive growth and innovation.

We are seeking a skilled NOC Engineer with a strong focus on Linux system administration and application support. This role involves troubleshooting a wide range of issues, including database performance, network connectivity, and deployment failures.

The ideal candidate will have hands-on experience with compute platforms such as Kubernetes and virtual machines, along with a solid understanding of various storage solutions. We are looking for high-performing engineers who are curious, resourceful, and capable of solving real-world problems.

Key Responsibilities

• Assist in the deployment and configuration of new applications and services, ensuring adherence to best practices.
• Monitor and maintain system performance to ensure the stability and reliability of applications and infrastructure.
• Troubleshoot and resolve issues related to database performance, network connectivity, and deployment failures, including diagnosing problems at the underlying platform level (e.g., Kubernetes, virtual machines).
• Ensure issues are resolved within the stipulated Service Level Agreements (SLAs) while maintaining high standards of service delivery.
• Analyze system logs and metrics to identify trends and potential areas for improvement.
• Participate in on-call rotations and respond promptly to critical incidents.
• Drive Continuous Service Improvement (CSI) initiatives to enhance system performance and team workflows.
• Identify and address performance bottlenecks in applications and infrastructure.
• Conduct root cause analysis for recurring incidents to develop long-term solutions.
• Improve monitoring solutions to proactively identify and mitigate issues before they impact services.
• Develop and maintain scripts to automate routine tasks and monitoring processes.
• Assist in capacity planning and performance tuning to ensure optimal resource utilization.

Job Requirements

• Strong expertise in Linux system administration.
• Proven experience in application support with a focus on performance and connectivity.
• Proficiency in Bash/Shell scripting or automation for system administration tasks.
• Solid understanding of database management and performance tuning.
• Hands-on experience with Kubernetes and virtual machines.
• Ability to diagnose and resolve complex technical issues across compute, storage, network, and database components.
• Strong analytical mindset and intellectual curiosity; able to challenge existing processes and assess their impact.
• Self-motivated and able to work independently with minimal supervision.
• Excellent problem-solving skills and a proactive approach to addressing challenges.
• Willingness to work on a rotational shift schedule, with reasonable schedules communicated in advance.
• Proficiency in Mandarin is an added advantage.

Preferred Skills

• Familiarity with monitoring tools and performance optimization techniques.
• Knowledge of networking concepts and troubleshooting methodologies.
• Hands-on experience with cloud platforms (e.g., AWS, Azure, Google Cloud) and their services.
• Familiarity with DevOps practices and frameworks, including CI/CD, Infrastructure as Code (IaC), and containerization.
• Understanding of the Big Data lifecycle (management, ingestion, processing, visualization) and related technologies (e.g., HDFS, YARN, Kafka, Spark, Flink, Hive, ELK).

Skills