Job Description

1. Billing & Account Management

• Oversee the full customer account lifecycle, including activation, suspension, modification, and closure, while ensuring billing accuracy and compliance with internal policies.
• Lead coordination with internal stakeholders to ensure timely and accurate invoice generation for customers, partners, and vendors.
• Manage complex billing inquiries, discrepancies, credit notes, and overdue payment escalations with professionalism and efficiency.
• Drive resolution of billing disputes and recommend process improvements to minimize recurring issues.

2. Customer & Partner Operations

• Serve as the key operational contact for customers and partners, ensuring high service standards and effective issue resolution.
• Manage and coordinate post-sales operational activities, including contract amendments, account restructuring, renewals, and service adjustments.
• Monitor customer credit utilization, partner rebate programs, and operational performance to ensure compliance with commercial terms.
• Review and validate incentive, discount, and rebate applications to ensure accuracy and alignment with company policies.

3. Operational Excellence & Process Improvement

• Maintain accurate and well-organized operational records, billing documentation, and audit trails for reporting and compliance purposes.
• Collaborate closely with cross-functional teams including Sales, Finance, and Technical Support to optimize and enhance order-to-cash operations.
• Prepare operational and billing reports, perform data analysis, and provide insights to support management decision-making.
• Identify workflow gaps and contribute to continuous process improvement initiatives to enhance operational efficiency and customer experience.

Job Requirements

• Minimum 2–3 years of experience in public cloud operations, billing processes, account management, invoicing, customer coordination, and vendor management.
• Strong sense of responsibility, accountability, and ownership in handling tasks and resolving issues
• Able to multitask effectively and perform well in a fast-paced working environment
• Good communication, coordination, and stakeholder management skills
• Proficient in both Mandarin and English (spoken and written)
• Candidates with leadership potential or experience in guiding junior team members will have an added advantage
• Minimum is degree holder

Skills