AI-generated summary
- Lead the customer service team: resolve complaints, track KPIs, ensure case follow-up.
- Join an automotive team improving owner experiences and linking departments.
- Drive impact: turn customer insights into reports that shape marketing and ops!
Job Description
Key Responsibilities:
- Lead and manage the customer service team to ensure smooth daily operations and high service standards
- Handle and resolve customer complaints efficiently, ensuring customer satisfaction and retention
- Monitor team performance, provide guidance, and continuously improve service quality
- Identify common customer inquiries, feedback, and issues; compile reports and share insights with management for marketing and operational improvements
- Maintain clear and consistent communication between team members and other departments
- Ensure proper follow-up on customer cases and maintain good customer relationships
Job Requirements
Requirements:
- Minimum 3–5 years’ experience in customer service
- Experience in automotive industry is an added advantage
- Proven ability to lead a team and manage people effectively
- Strong problem-solving skills with the ability to work independently
- Good communication skills (internal team & customers)
- Able to handle high-pressure situations and difficult customers professionally
- Responsible, proactive, and result-oriented
- Basic reporting and data analysis skills
Skills
Customer Service
Customer Relationship Management
Customer Support
Customer Service Desk
Customer Inquiries
Team Management
Automotive Industry
Automotive Services
Additional Info
Company Activity
Last active - few minutes ago
Experience Level
3 - 5 Years of Experience
Job Specialisation
Company Profile
Hiredly X
Hiredly X, the headhunting team of Hiredly, makes headhunting accessible and affordable for every employer, no matter the size or industry. We help employers screen and source the best candidates through exclusive access to our job portal database.Assisted with AI, we make the headhunting process fast and accurate, allowing us to be competitive with our fees.