Job Description

• Communicate with clients and shippers and resolve any complaints.
• Prepare shipping quotes for customers.
• Negotiate shipping fees with couriers.
• Prepare sales reports for senior management.
• Keep a meticulous record of shipment information.
• Help manage current customer accounts.
• Deal with a high volume of inbound and outbound phone calls.
• Maintain relationships with carriers and customers.
• Provide exceptional customer service to customers and carriers.
• Solve customer and carrier problems and help resolve issues.
• Attend air freight enquiries from customers & overseas agents.
• Familiarize with related customer service, air freight export and import procedures.
• Build strong relationships with airlines, GSA & CSA.
• Monitor complete operational process flow to ensure timely delivery of freight to customers.
• Maintain and file all records in accordance with company procedure.
• Contribute to maintaining strong relationships with suppliers and vendors (airlines, trucking companies, etc).
• Oversee and assess team productivity and activities, providing regular performance-related feedback and constructive coaching.
• Attend to customer bookings for export / import shipments.
• Update customers on the status of their shipments via email.
• Coordinate with Operations and Sales to meet customers’ needs.
• Handle costing and billing for shipments.
• Undertake other assignments from the Management. (Manage overall export and import operations)

Job Requirements

• Minimum SPM or Diploma.
• Preferably with 1 year or above experience in logistics industries and good communication skills.
• Windows Office Applications (e.g. MS Word, MS Excel, etc).
• Able to work independently.
• Well versed more towards pricing, especially Air Freight.
• Have knowledge in sourcing rates from Airlines and agents.
• Candidates based in or willing to work in the Sepang / KLIA area are preferred.

Skills