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This job is all about helping customers with their shipping needs! You might like this job because you’ll communicate with people, solve problems, and coordinate shipments globally, all while ensuring happy customers.
Job Description
Key Responsibilities:
- Handle customer inquiries and concerns via phone, email, and live chat in a timely and professional manner.
- Coordinate with overseas agents on shipment consolidation (Air & Ocean).
- Work closely with the Operations team to ensure timely delivery of shipments.
- Follow up and resolve customer queries effectively.
- Identify customer needs, evaluate issues, and provide appropriate solutions.
Job Requirements
Job Requirements:
- Proficient in reading, writing, and speaking Mandarin (required for communication with China-based clients).
- Competent in MS Office applications (Outlook, Excel, Word).
- Minimum 3 years of customer service/sales admin/sales coordination experience.
- Ability to work under pressure.
- Strong communication, presentation skills, and team-oriented mindset.
Skills
Customer Service
Customer Inquiries
Customer Support
Customer Relationship Management
Shipment Coordination
Shipment Routing
Shipment Preparation
Freight Forwarding
Air And Ocean Freight Forwarding
Freight Handling
Additional Info
Company Activity
Last active - few minutes ago
Experience Level
4 - 7 Years of Experience
Career Level
Junior Executive
Job Specialisation
Company Profile
Hiredly X
Hiredly X, the headhunting team of Hiredly, makes headhunting accessible and affordable for every employer, no matter the size or industry. We help employers screen and source the best candidates through exclusive access to our job portal database.Assisted with AI, we make the headhunting process fast and accurate, allowing us to be competitive with our fees.