Job Description

• To assist Marketing Team in preparing the quotation for new customers and continue building up business relationship with them for future business.
• Checking rates from supplier (Carrier – freight LCL, FCL Conventional, RORO. Air freight / Warehousing / Transport etc.).
• Customer Service is required to prepare quotation within the same day after received confirmation from CEO.
• Follow up with customers after quotation have been send out in order to secure the shipment.
• Closely monitor and follow up shipment status until job complete to avoid any problem arise.
• To check with the related Government Agency for any Import / Export permit requirement for any new item / commodity.
• Preparing MITI cost analysis.
• Renewal of MTIB license.
• Update Carrier Own Container (COC) rate list and distribute to other team members on monthly basis.
• Prepare Costing Sheet and updating quotation in Smart Freight System for each shipment.
• Check Supplier Tax Invoice and Customer Invoice before sending to Accounts Department.
• Follow up payment from Customers and update Accounts Department accordingly.
• Monitor the movement stock at warehouse, coordinate with Import Team on the stock in and out at warehouse and check the Invoice billing from vendor.
• Perform any other jobs as assign by superior / management when required from time to time.

Job Requirements

• Possess at least SPM or above.
• Minimum 3 to 5 years of experience in Customer Service/documentation/forwarding.
• Solid knowledge of FCL and LCL shipping documents, customs clearance, and local transportation. Airfreight experience is a plus.
• Efficient multitasking with good communications and time management skills.
• The ability to perform indoor sales is an advantage.
• Recent graduates in relevant fields are encouraged to apply.

Skills