Job Description

This customer service will support SG market

Customer Support & Issue Resolution

• Respond to client inquiries and issues related to POS systems via phone, email, and chat.
• Troubleshoot software and hardware problems and provide clear, step-by-step support.
• Accurately document client interactions, issues, and resolutions in the support system.
• Manage multiple support cases while delivering prompt and high-quality service.
• Escalate complex or unresolved issues to the relevant technical teams when necessary.

Service Quality & Client Experience

• Follow through on support cases and proactively update clients to manage expectations.
• Identify recurring issues or feedback trends and propose improvements to enhance service experience.

Process Improvement & Collaboration

• Work with internal teams (technical, operations, sales) to resolve client issues efficiently.
• Contribute to knowledge base development, documentation, and support resources.
• Assist with process enhancements to improve turnaround time, resolution accuracy, and customer satisfaction.

Job Requirements

• Proficiency in English and Chinese is preferred (as you will have to liaise with china colleagues).
• You have 1–3 years of experience in a customer service or IT helpdesk role (POS system support is a plus).
• Open to Fresh Graduate
• You have a good working knowledge of Windows and Android operating systems.
• You're familiar with basic networking and peripheral hardware setup.
• You're comfortable using Microsoft Excel for tracking, logging, and reporting.
• You're a natural problem solver who can stay calm and resourceful under pressure.
• You're organized, independent, and self-motivated with a strong desire to learn and grow.
• You're collaborative and open-minded, ready to support a team-driven customer support environment.

Skills