Job Description

Customer Onboarding: 

• Guide new customers through the onboarding process, welcome call, ensuring a smooth and positive experience 
• Provide product orientation to help customers maximize the value of our oƯerings

Account Management: 

• Proactively monitor customer accounts to identify potential issues and address them promptly 
• Encourage satisfied customers on other promotional activities and event invitation on monthly basis 
• Develop a deep understanding of our products or services and stay updated with customers on new features and enhancement 

Retention: 

• Work towards customer retention and upsell opportunities by understanding customer goals and aligning our solutions with their objectives

Job Requirements

• Malaysian citizen or hold relevant residence status
• SPM/STPM/Diploma/Degree holder with at least one (1) year working experience preferably in a Customer Service related field
• Demonstrate good interpersonal and communication skills
• Disciplined, possess a positive attitude, ability to multitask, with an outgoing personality
• Excellent communication skills are needed, as are the ability to handle multiple tasks and think analytically

Skills