Job Description

Our client is looking for a Customer Success Manager (CSM) who is responsible for building strong, long-term relationships with clients, ensuring they achieve maximum value from our products/services, and driving customer satisfaction, retention, and growth. 

The role combines strategic account management, problem-solving, and proactive support to enhance the overall customer experience.

• Serve as the primary point of contact for assigned clients, understanding their goals and business needs.
• Develop and execute customer success plans to ensure clients achieve desired outcomes.
• Onboard new clients and guide them through product/service adoption.
• Monitor customer health metrics and usage patterns to identify risks and opportunities.
• Proactively engage clients to prevent issues, resolve concerns, and optimize product/service utilization.
• Collaborate with internal teams (sales, product, support) to address customer needs and provide feedback for continuous improvement.
• Drive customer renewals, expansions, and referrals through trusted advisory relationships.
• Prepare reports on customer satisfaction, engagement, and success metrics for management review.

Job Requirements

• Bachelor’s degree in Business, Management, Marketing, Computer Science or Information Technology or related field.
• Minimum 3–5 years in customer success, account management, or related roles in Cybersecurity Industry, Information Technology or related field.
• Proven ability to manage client relationships and deliver results.
• Strong communication, problem-solving, and analytical skills.
• Familiarity with CRM and customer success tools.
• Customer-focused, proactive, collaborative, adaptable, and results-driven.
• Strategic thinker who can translate client needs into actionable plans.

Skills