Job Description

Job Responsibilities:

Service Management

• Lead and manage the service team to ensure efficient operations.
• Develop and implement service strategies and plans to enhance customer satisfaction.
• Supervise service processes to ensure compliance with company standards and quality requirements.

Customer Relationship Management

• Establish and maintain relationships with key customers to ensure their needs are met in a timely manner.
• Handle customer complaints and feedback, taking appropriate measures to resolve issues.

Team Development

• Train and develop service team members to enhance their professional skills.
• Recruit, evaluate, and motivate employees to maintain team stability and efficiency.

Continuous Improvement

• Analyze service data and customer feedback to identify opportunities for improvement and implement necessary measures.
• Introduce and promote new technologies and tools to enhance service efficiency and quality.

Budget Management

• Develop and manage the service department’s budget to ensure resource allocation is reasonable.
• Control costs and optimize service operations for greater efficiency.

Coordination and Collaboration

• Maintain close cooperation with other departments (e.g., Sales, Technical Support) to improve the overall customer experience.
• Represent the company in industry conferences and events to build professional networks.

Job Requirements

Job Requirements:

• Bachelor’s degree or higher in Engineering, Management, or a related field.
• Over five years of service management experience, preferably in the construction machinery/heavy equipment industry.
• Experience working in multinational companies is preferred.
• Strong leadership and management skills to effectively lead teams.
• Excellent communication and interpersonal skills.
• Outstanding problem-solving abilities and a strong customer service mindset.
• Ability to work under high pressure while maintaining a positive attitude.
• Fluent in English and Bahasa Malaysia; proficiency in Mandarin is an advantage.
• Strong sense of responsibility and professional ethics.
• Willingness to travel frequently for domestic and international assignments.

Skills