Job Description

This role's primary responsibilities are to support the department in installing machines at the client site and servicing faulty hardware.

• Hardware preparation, verification, delivery, and installation for POS operation system implementation.
• Provide online or onsite support services to clients in order to test and diagnose hardware and network issues or malfunctions.
• Provide services for customer image data implementations as required from time to time.
• Check, respond and resolve tasks from the ticketing system.
• Any ad hoc tasks assigned from time to time by management.

Job Requirements

• Minimum Diploma level education in Computer & IT, or relevant fields.
• Basic understanding of IT hardware and software.
• Having own transport and a GDL license is an added advantage.
• Willing to travel outstation when required.
• The required languages are Bahasa Malaysia, English and Mandarin. 
• Able to take initiative, be proactive at work, and independent in problem-solving.
• Able to multitask and commit to meeting deadlines. 
• Ability to work independently and be a good team player.
• Good communication skills and ability to maintain good relationships with all stakeholders.

Skills