Job Description

JOB SUMMARY

•  The Manager, Field Operations is responsible for overseeing and optimizing the company's dealer and service center network in the automotive industry. This role requires a strategic thinker with excellent leadership and operational management skills to ensure efficient operations and superior customer service delivery across the network.

RESPONSIBILITIES

Network Management:

•  Manage and oversee a network of dealerships and service centers to ensure compliance with company standards and operational guidelines.
•  Develop and maintain strong relationships with dealership owners, service center managers, and key stakeholders to foster collaboration and alignment with organizational goals.

Operational Excellence:

•  Implement and monitor operational procedures to optimize efficiency and quality of service delivery.
•  Conduct regular audits and assessments to ensure adherence to operational standards and regulatory requirements.

Performance Management:

•  Set clear performance objectives for dealerships and service centers and monitor performance metrics to drive continuous improvement.
•  Provide guidance and support to improve operational performance, customer satisfaction, and profitability.

Training and Development:

•  Coordinate training programs for dealership staff and service center teams to enhance skills and capabilities in service delivery, product knowledge, and customer engagement.

Market Analysis and Strategy:

•  Conduct market analysis and competitor benchmarking to identify opportunities and threats in the market.
•  Develop strategies and initiatives to expand market share and improve customer retention within the assigned territory.

Budget Management:

•  Develop and manage budgets for operational expenses, ensuring cost-effectiveness and efficient resource allocation.

Job Requirements

 Requirements:

•  Bachelor’s degree in Business Administration, Automotive Management, or a related field.
•  Proven experience of over 5 years in field/area/territorial operations management within FMCG/automotive industry.
•  Strong leadership and interpersonal skills, with the ability to lead and motivate teams towards achieving organizational goals.
•  Strong analytical and problem-solving abilities, with a focus on driving operational efficiency and performance improvement.
•  Ability to travel frequently and work in a dynamic, fast-paced environment.

Skills