Job Description

We are looking for a Field Service Technician to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability. 

Responsibilities: 

•  Provide technical support and service barcode equipments (printer & scanner) at customer site. • Manage all on-site installation, repair, maintenance and test tasks. 
•  Diagnose errors or technical problems and determine proper solutions. 
•  Comprehend customer requirements and make appropriate recommendations /briefings. 
•  Build positive relationships with customers. 
•  Produce timely and detailed service reports. 
•  Propose the Service Contract. 
•  Do & submit quotation to customers. 
•  Gather information competitor (Label, ribbon & printer) & old SATO printer model

Job Requirements

• Candidate must possess at least Diploma / Bachelor’s Degree in Electrical / Electronic or equivalent. 
•  Must be able to work independently with little supervision. 
•  Strong service orientation. 
•  Good analytical, troubleshooting and communication skills; both verbally and in writing. 
• -Candidate must possess at least Diploma / Bachelor’s Degree in Electrical / Electronic or equivalent. 

Skills