Job Description

Customs Clearance & Regulatory Compliance:

• Lead and supervise the full customs clearance process for import and export shipments.
• Ensure accurate HS/HTS code classification, tariff application, and duty/tax calculations.
• Review all customs declarations (K1, K2, K8, K9, K4, etc.).
• Handle clearance with Customs, MAQIS, SIRIM, MITI, KKM, CIDB, and other authorities as required.
• Handle ZB submission in uCustoms, including verification of supporting documents, exemption requests, and approval follow-up.
• Ensure compliance with INCOTERMS, import/export licensing requirements, exemptions, and permits.
• Maintain updated knowledge of customs regulations, tariff changes, and new government policies.

Freight Forwarding Operations:

• Manage daily operations for air, sea, road, cross-border, FCL/LCL, and break-bulk shipments.
• Arrange carrier bookings, freight negotiations, and coordination with shipping lines, airlines, and transporters.
• Monitor shipment movement and ensure timely delivery and collection.
• Oversee preparation of shipping documents: BL, AWB, invoice, packing list, COO, insurance, etc.
• Documentation & System Handling:
• Review import/export documentation for accuracy and regulatory compliance.
• Manage uCustoms / MyTradeNet declaration submissions.
• Maintain precise records for audits (Customs, internal, statutory, ISO).
• Coordinate manifest submission and post-declaration amendments when required.

Customer & Vendor Management:

• Serve as the primary liaison with customers for customs inquiries, shipment updates, and problem resolution.
• Provide customers with guidance on HS code classification, duty estimates, and compliance requirements.
• Maintain strong relationships with carriers, port operators, and government agencies.

Team Management:

• Lead, train, and supervise customs officers, declaration staff, and forwarding executives.
• Assign duties, monitor performance, and ensure high service quality.
• Develop SOPs for customs clearance and forwarding operations.

Cost & Performance Control:

• Negotiate freight rates and clearance charges to optimize profit margin.
• Validate supplier invoices and ensure cost accuracy.
• Track department KPIs, timelines, clearance speed, and compliance accuracy.

Job Requirements

• SPM & Above.
• Minimum 5 years’ experience in freight forwarding with hands-on customs clearance & declaration.
• HS/HTS code classification.
• uCustoms / ZB submission.
• Duty/tax structure.
• Import/export permits & regulatory procedures.
• Familiar with FCL, LCL, Airfreight, Cross-border, and DG cargo handling.
• Good analytical, leadership, and communication skills.
• Ability to work under pressure and meet tight timelines.
• Strong Bahasa Malaysia communication skills, as the role requires frequent liaison with Customs officers and other government authorities.
• Familiarity with the local working environment and government authority liaison will be advantageous.

Skills