Job Description

The Head of Knowledge Management is accountable to lead the knowledge management line of business in enabling the organisation to achieve incremental benefits through knowledge management contributions.

Knowledge management

1. Plans, designs & execute knowledge management roadmap towards excellence such as

a. Defining targets & plans towards achieving the targets

b. Establishing & grow people, process & technology

c. Grow the knowledge management

2. Coordinate with cross-functional organisations to align strategy with broader organisational learning strategies

3. Continuously review & improve knowledge management operating model & framework as part of roadmap

4. Promoting collaboration & knowledge sharing through defining, supporting & encouraging use of knowledge to employees of all skill levels & roles

5. Ensuring knowledge technologies are up-to-date & working according to function, as well as ensuring that employees are not misusing company tech infrastructure

6. Controlling accessibility & flow of knowledge within the organisation & to external parties

7. Helping capture new knowledge with usage of knowledge base

8. Monitor progress by leveraging analytics to assess the impact, engagement, functionality & effectiveness of knowledge management strategy

9. Providing relevant coaching, training & support to champion a knowledge management culture 

Work landscape:

1. Building, maintaining & improve knowledge management especially in group technology landscape

2. Knowledge management may also be extended to overall group level

Job Requirements

1. Degree in related computer science principles

2. 8 years in leadership position & proven programme management achievements

3. 5 years’ experience in

• Familiar with knowledge management tools, content management systems & databases
• Ability to categorise, tag & structure information effectively
• Hands on experience in application &/ infrastructure domain knowledge
• Knowledge in banking or financial institutions technology landscape
• Hands on technical content write-ups such as technical articles for incident & problem resolution, standard operating procedures & other technical contents
• Application and/or infrastructure delivery & support processes
• Hands on experience on application &/ infrastructure domain knowledge
• Measuring effectiveness & efficiencies of knowledge & continuously improve to increase these measurements
• Use of meta data for search engine & social media

4. Good knowledge processes

5. Critical thinking & able to resolve problems creatively

6. Proficient in using Jira & Confluence

7. Strong interpersonal & collaborative skills as well as highly effective communication skills

8. Organised, detail oriented & thorough

9. Strong desire to help improve processes & mentor others

10. Knowledge / certification in ITIL is advantageous

Skills