Job Description

Overview:

• The Hotel Manager is responsible for overseeing the daily operations of the hotel to ensure exceptional guest experiences, smooth operational performance, and strong financial results. This role involves leading and motivating the hotel team, maintaining service standards, managing budgets, and ensuring the property operates efficiently and profitably.

Key Responsibilities:

1. Operations Management

• Oversee day-to-day hotel operations including front office, housekeeping, maintenance, and F&B.
• Ensure all departments adhere to company policies, SOPs, and brand standards.
• Monitor room readiness, cleanliness, and overall property upkeep.

2. Guest Experience

• Maintain high levels of guest satisfaction by ensuring prompt issue resolution and quality service.
• Handle VIP guests, escalated complaints, and special guest requests.
• Monitor guest reviews and implement improvements.

3. Financial & Performance Management

• Manage hotel budgets, P&L, and cost controls.
• Track occupancy, ADR, RevPAR, and other key performance indicators.
• Develop strategies to maximise room sales, revenue, and operational efficiency.

4. Staff Leadership & Development

• Recruit, train, and supervise hotel staff.
• Create a positive workplace culture that promotes teamwork and accountability.
• Conduct performance reviews and implement staff development programmes.

5. Sales & Marketing Support

• Collaborate on promotions, pricing strategies, and online visibility.
• Work with marketing teams/OTAs to drive bookings and improve brand presence.
• Cultivate relationships with travel agents, corporate clients, and partners.

6. Compliance & Safety

• Ensure compliance with local regulations, health & safety standards, and licensing requirements.
• Oversee security measures and emergency procedures.
• Maintain proper records, audits, and reporting.

Job Requirements

Requirements:

• Proven experience in hotel management or hospitality leadership roles.
• Strong understanding of hotel operations, guest service, and financial performance.
• Excellent communication, leadership, and problem-solving skills.
• Ability to manage pressure, multitask, and make sound decisions.
• Proficiency in hotel management systems, PMS, OTA platforms, and Microsoft Office.
• Diploma or degree in Hospitality Management or related field (preferred).

Personal Attributes:

• Customer-centric mindset
• Strong interpersonal skills
• Results-driven and analytical
• High integrity and professionalism
• Hands-on, proactive, and adaptable in a fast-paced environment

Skills