Job Description

• Coordinate student support services and orientation.

• Manage visa, immigration, and housing processes.

• Provide academic advising, counseling, and wellness support.

• Organize cultural and engagement activities.

• Liaise with government bodies and embassies.

• Ensure compliance with international education standards.

• Facilitate communication between students and faculty.

• Monitor academic progress and provide interventions.

• Manage scholarships, financial aid, and student records.

• Support recruitment, admissions, and emergency response.

• Promote leadership, volunteerism, and student satisfaction.

• Report on international student affairs to university leadership.

Job Requirements

• Education: Bachelor’s degree in education, International Relations, Business

Administration, or a related field

• Minimum of 3 years' experience in student affairs, international education, or related

roles, with proven experience managing international student services.

• Regulatory Knowledge: Familiarity with immigration laws, visa processes, and

compliance requirements for international students in Malaysia.

• Cultural Competence: Strong ability to work with diverse cultures and foster an

inclusive environment.

• Communication Skills: Excellent verbal and written communication skills in English;

proficiency in additional languages is a plus.

• Organizational Skills: Ability to manage multiple tasks, resolve issues promptly, and

deliver exceptional student support.

• Tech Proficiency: Knowledge of student management systems, CRM tools, and digital

communication platforms.

• Problem-Solving & Empathy: Strong interpersonal skills with a student-centered

approach and ability to handle sensitive situations effectively.

• Language Requirement: Fluent in Bahasa Melayu, Mandarin and English

Skills