Job Description

• Responsible for assisting new and existing partners with their inventory management and daily operations inquiries. 
• Manage inventory across redBus platform; Bus, Ferry, Things to do and any incoming future LOB.
• Configure Cities, Services, Routes, Fares, etc. for operators on redBus platform with constant interaction with the operator.
• Manage seats for Operators on a daily manner and ensure smooth functioning for a Operator.
• Maintain a sanity check on Inventory Availability across channels on redBus (web. App & mobile web), terminals and other OTA platform.
• Actively reply to all product-related queries for redBus Operator via Chat/Emails/Phone.
• Train Operator staff on how to use redBus platform.
• Training agents and BO staff across locations on the GDS product. 
• Maintaining a cordial relationship with all agents and BO staff / PIC of the BO.
• Driving usage of the platform and app with the agents and BO staff, ensuring 100% adoption of all bookings through the platform.
• Provide feedback and product suggestions to the product team on a continuous basis and follow up on the same.

Job Requirements

• 0-2 years of experience in operations/after-sales support. Fresh graduates are encouraged to apply; on-the-job training provided.
• Tech savvy, understand basic IT and software systems.
• Self-driven, work independently, and high initiatives.
• Good communication skills, both verbal and written.
• English & Bahasa Malaysia. Mandarin fluency is an added advantage.
• Able to start work immediately or on short notice is an added advantage.
• Candidate must be willing to work on a shift basis.

Skills