Job Description

• Onboarding and offboarding of I.T hardware of all staff across Singapore, Malaysia and Thailand.
• Provide technical support (in-person / remote via TeamViewer) to end users by troubleshooting hardware, software, and network-related issues promptly and effectively.  
• Install, configure, and maintain computer systems, servers, network devices, and software applications.
• Perform regular system maintenance tasks, including software updates, patches, and security enhancements.
• Monitor network performance, diagnose problems, and implement necessary solutions to ensure optimal network efficiency and reliability.
• Manage and maintain the company's IT infrastructure, including servers, routers, switches, firewalls, and related equipment.
• Collaborate with external vendors and service providers to ensure timely resolution of IT-related issues and effective management of IT resources.
• Assist in the planning, design, and implementation of IT projects, including system upgrades, network expansions, and software deployments.
• Conduct regular data backups and implement disaster recovery plans to ensure business continuity in the event of system failures or emergencies.
• Develop and maintain documentation of IT systems, processes, and procedures for reference and training purposes.
• Stay updated with the latest technology trends, evaluate new IT products and solutions, and make recommendations for system improvements and enhancements.
• Provide training and support to users on IT-related topics, including software applications, cybersecurity best practices, and data protection policies.

Job Requirements

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Proven experience in IT support, system administration, or a similar role.
• Strong knowledge of computer hardware, operating systems, networking, and software applications.
• Familiarity with network protocols, security standards, and data backup/recovery procedures.
• Experience with server administration, virtualization technologies, and cloud computing platforms.
• Proficiency in troubleshooting and resolving hardware, software, and network issues.
• Knowledge of cybersecurity principles, best practices, and tools.
• Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users effectively.
• Strong problem-solving and analytical abilities with a keen attention to detail.
• Ability to work independently, prioritize tasks, and manage multiple projects simultaneously.
• Proactive mindset and willingness to learn and adapt to new technologies and industry trends.
• Able to speak/communicate in Malay language to communicate with partners, subcontractors and cross-functional teams.

Skills