Job Description

• Onboarding and offboarding of I.T hardware of all staff across Singapore, Malaysia and Thailand.
• Provide technical support (in-person / remote via TeamViewer) to end users by troubleshooting hardware, software, and network-related issues promptly and effectively.  
• Install, configure, and maintain computer systems, servers, network devices, and software applications.
• Perform regular system maintenance tasks, including software updates, patches, and security enhancements.
• Monitor network performance, diagnose problems, and implement necessary solutions to ensure optimal network efficiency and reliability.
• Manage and maintain the company's IT infrastructure, including servers, routers, switches, firewalls, and related equipment.
• Collaborate with external vendors and service providers to ensure timely resolution of IT-related issues and effective management of IT resources.
• Assist in the planning, design, and implementation of IT projects, including system upgrades, network expansions, and software deployments.
• Conduct regular data backups and implement disaster recovery plans to ensure business continuity in the event of system failures or emergencies.
• Develop and maintain documentation of IT systems, processes, and procedures for reference and training purposes.
• Stay updated with the latest technology trends, evaluate new IT products and solutions, and make recommendations for system improvements and enhancements.
• Provide training and support to users on IT-related topics, including software applications, cybersecurity best practices, and data protection policies.

Job Requirements

• Hands-on experience with Microsoft 365 (Outlook, Teams, Word, Excel, etc.)
• Microsoft 365 Admin centre
• Basic experience setting up or troubleshooting computers/laptops/printers
• L1 I.T Support
• Experience with Google Virtual Machine
• Programming Experience (VBA/Powershell/Python)
• Good communication skills in English and Malay
• Resourcefulness and ability to learn on-the-go
• Familiarity with Synology NAS systems is a plus
• Understanding of basic networking concepts, experience with SFTP/OFTP connections is a plus
• Experience with Microsoft Power Apps
• Experience with Azure Resource services
• Able to create documentation of processes and procedures

Skills