Job Description

• Oversee and coordinate daily end-to-end delivery operations for a 14-vehicle fleet across first-trip, second-trip, and outstation schedules.
• Supervise drivers and transport assistants directly on the dispatch floor, conducting daily morning briefings to enforce safety, road discipline, and punctual attendance.
• Plan and allocate Sales Orders (SOs) based on route efficiency, vehicle capacity constraints, cut-off times, and genuine customer urgency.
• Align closely with Sales, Customer Service, and Warehouse teams, providing realistic delivery commitments while professionally pushing back on unfeasible ad-hoc requests.
• Manage fleet upkeep, fuel monitoring, delivery documentation (DOs and complete POD retrieval), and investigate customer complaints within 24 hours.

Job Requirements

• Possess 2 to 4 years of hands-on experience in logistics planning, transport scheduling, production planning, or delivery operations supervision.
• Proven track record in managing drivers, maintaining operational discipline, and resolving on-the-ground dispatch conflicts in a fast-paced environment.
• Mandarin-speaking proficiency is highly preferred to communicate seamlessly with Mandarin-speaking stakeholders, clients, and suppliers.
• Practical working knowledge of Microsoft Excel, WhatsApp business communication, and operational reporting, with WMS experience and a valid GDL license considered strong added advantages.
• Demonstrate a firm yet approachable leadership style with readiness to work directly on the warehouse floor and make balanced operational decisions under pressure.

Skills