Merchant Operations Executive
Hiredly X
RECRUITMENT firm
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This job is perfect for someone who loves teamwork and problem-solving! You’ll help merchants get started, support them daily, and work with others to fix issues. You might like this job because it’s fast-paced and vital for our business success!
RM 4000 - RM 5000
Jalan Tun Sambanthan, Menara Shell, Kuala Lumpur
Full-Time
1 week ago
Job Description
Role Overview
We’re looking for a Merchant Operations Executive to join our team and play a key role in managing and supporting our growing merchant network. If you enjoy working in a fast-paced environment and thrive on solving operational challenges, this role is for you.
What You’ll Do
As the main point of contact for our merchants, you will:
- Manage end-to-end merchant onboarding, including documentation, setup, and training
- Ensure smooth activation and support merchants through their initial journey
- Handle day-to-day merchant inquiries related to transactions, settlements, and system usage
- Monitor merchant performance and activity, and drive reactivation where needed
- Ensure compliance with operational and regulatory requirements
- Troubleshoot issues and coordinate with internal teams (Tech, Finance, Logistics) for resolution
- Continuously identify opportunities to improve processes and merchant experience
Job Requirements
- At least 1 year plus relevant experience
- Strong communication and stakeholder management skills
- Detail-oriented with a problem-solving mindset
- Ability to manage multiple tasks in a fast-paced environment
- Experience in operations, customer support, or payments/POS is a plus
- Comfortable working with data and tracking performance metrics
Skills
Additional Info
Company Activity
Last active - few minutes ago
Experience Level
1 - 3 Years of Experience
Career Level
Junior Executive
Company Profile