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Merchant Operations Executive

Hiredly X

RECRUITMENT firm

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AI-generated summary

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This job is perfect for someone who loves teamwork and problem-solving! You’ll help merchants get started, support them daily, and work with others to fix issues. You might like this job because it’s fast-paced and vital for our business success!

RM 4000 - RM 5000

Jalan Tun Sambanthan, Menara Shell, Kuala Lumpur

Job Description

Role Overview

We’re looking for a Merchant Operations Executive to join our team and play a key role in managing and supporting our growing merchant network. If you enjoy working in a fast-paced environment and thrive on solving operational challenges, this role is for you.

What You’ll Do

As the main point of contact for our merchants, you will:

  • Manage end-to-end merchant onboarding, including documentation, setup, and training
  • Ensure smooth activation and support merchants through their initial journey
  • Handle day-to-day merchant inquiries related to transactions, settlements, and system usage
  • Monitor merchant performance and activity, and drive reactivation where needed
  • Ensure compliance with operational and regulatory requirements
  • Troubleshoot issues and coordinate with internal teams (Tech, Finance, Logistics) for resolution
  • Continuously identify opportunities to improve processes and merchant experience

Job Requirements

  • At least 1 year plus relevant experience
  • Strong communication and stakeholder management skills
  • Detail-oriented with a problem-solving mindset
  • Ability to manage multiple tasks in a fast-paced environment
  • Experience in operations, customer support, or payments/POS is a plus
  • Comfortable working with data and tracking performance metrics

Skills

Merchant Services
Troubleshooting (Problem Solving)
Customer Inquiries

Additional Info

Company Activity

Last active - few minutes ago

Career Level

Junior Executive

Job Specialisation


Company Profile

Hiredly X-logo-image

Hiredly X

Hiredly X, the headhunting team of Hiredly, makes headhunting accessible and affordable for every employer, no matter the size or industry. We help employers screen and source the best candidates through exclusive access to our job portal database.Assisted with AI, we make the headhunting process fast and accurate, allowing us to be competitive with our fees.