Job Description

Key Responsibilities

1. Billing & Account Management

• Manage the full customer account lifecycle, including activation, suspension, and closure, ensuring billing accuracy.
• Coordinate with internal teams to ensure timely and accurate invoice issuance to customers and partners.
• Handle billing-related inquiries, including discrepancies, credit notes, and payment follow-ups.
• Assist in resolving billing disputes efficiently and professionally.

2. Customer & Partner Support

• Act as the primary point of contact for operational and non-technical customer support matters.
• Coordinate and follow up on post-sales service requests (e.g., contract amendments, account updates) to ensure timely resolution.
• Monitor customer credit utilization and partner rebate execution.
• Ensure accurate calculation and timely application of incentive and discount policies.

3. Operational Execution

• Maintain accurate records of operational activities, billing history, and policy applications.
• Collaborate with cross-functional teams (Sales, Finance, Technical Support) to streamline order-to-cash processes.
• Support billing verification and operational tracking through basic data compilation and reporting in Excel.

Job Requirements

Qualifications & Requirements

• Bachelor’s Degree in Information Technology, Business, or a related field (CGPA 3.5 and above).
• 1–3 years of experience in operations or data handling.
• Hands-on operational experience with Alibaba Cloud is mandatory. (if someone with experience)
• Experience with other Chinese cloud platforms such as Tencent Cloud, Huawei Cloud, or Volcano Engine is an added advantage.
• Proficient in Microsoft Excel or equivalent data tools, with the ability to produce clear operational reports and summaries.
• Strong problem-solving skills and customer service orientation.
• Ability to multitask and perform under pressure in a fast-paced environment.
• Detail-oriented, proactive team player with strong execution and communication skills.
• Fluency in both Mandarin Chinese and English (spoken and written) is mandatory to support regional clients.

Skills