Job Description

Job Summary:

• We are looking for an Oracle Fusion Cloud HCM Support Consultant to provide Level 2/3 functional support to enterprise clients under an Application Managed Services (AMS) model. A key part of this role is supporting Cantonese-speaking business users, so professional fluency in Cantonese is mandatory. 
• This is a client-facing role suited to a consultant who enjoys steady-state support work — troubleshooting, small enhancements, quarterly update readiness — rather than pure greenfield implementation.

Key responsibilities:

• Act as the primary functional support contact for Oracle Fusion Cloud HCM users; log, triage, investigate and resolve incidents and service requests within agreed SLAs.
• Perform root cause analysis on recurring issues and propose permanent fixes or process improvements.
• Configure and maintain HCM modules: workforce structures, approval rules (BPM), flexfields, value sets, security roles and data access.
• Support Oracle's quarterly release updates — impact assessment, regression testing, communication of new features to client stakeholders.
• Build and maintain data loads (HDL/HSDL), HCM Extracts, Fast Formulas, and OTBI/BI Publisher reports.
• Manage Oracle Service Requests (SRs) with Oracle Support through to closure, including escalations.
• Prepare and maintain support documentation, run books, configuration workbooks and knowledge-base articles.
• Conduct user training and knowledge-transfer sessions in Cantonese and English.
• Participate in the on-call / standby roster for critical issues, including occasional payroll-cycle support outside standard hours.

Job Requirements

Requirements:

• Bachelor's degree in Human Resources, Information Technology, Computer Science, Business Administration or a related discipline. Equivalent practical experience will be considered.
• Minimum 3–5 years hands-on with Oracle Fusion Cloud HCM (implementation and/or support)
• At least 2 full-cycle implementations or 2+ years in a dedicated Fusion HCM support/AMS role
• Strong functional depth in Core HR plus at least two of: Absence Management, Payroll, Time & Labor, Talent Management, Recruiting (ORC), Compensation, Benefits
• Technical skills experience: HCM Data Loader (HDL), HCM Extracts, Fast Formula, OTBI / BI Publisher, Approval/BPM workflow, Security Console role configuration
• Proven experience raising and driving Oracle SRs to resolution
• Professional fluency in Cantonese (spoken) — mandatory. Fluent written and spoken English — mandatory.
• Confident dealing directly with HR and business stakeholders; structured problem-solver; able to work independently across time zones

Skills