Job Description

• Manage the end-to-end order fulfillment process from order confirmation to delivery.
• Coordinate closely with Sales, Procurement, Warehouse, Logistics, Finance and Customer Service to ensure smooth order processing.
• Monitor stock availability, order status, backorders and delivery schedules.
• Ensure customer and project orders are fulfilled accurately and on time.
• Coordinate warehouse picking, packing and delivery arrangements.
• Resolve order, stock, delivery and fulfillment issues promptly.
• Monitor fulfillment performance and prepare regular operational reports.
• Identify process gaps and implement improvements to improve efficiency and service level.
• Develop and maintain effective SOPs and workflows for order fulfillment.

Job Requirements

• Diploma/Degree in Supply Chain, Logistics, Operations, Business Administration or a related field.
• Minimum 5 years of relevant experience in order fulfillment, logistics, warehouse, supply chain or operations.
• Strong coordination, communication and problem-solving skills.
• Good knowledge of inventory and warehouse operations.
• Proficient in Microsoft Office, especially Excel.
• Experience with ERP / inventory management systems is an advantage.
• Experience in sanitaryware, construction, retail or project-based business is an added advantage.
• Strong ownership, attention to detail and ability to work in a fast-paced environment.

Skills