Job Description

• Production Scheduling & Planning: Develop and manage detailed production schedules based on actual and forecasted customer demand, product demand profiles, and expert knowledge of customer needs.
• Data Analysis: Analyze key inputs (e.g., capacity, cycle times, request urgency, material availability) to inform and determine the most effective schedule.
• Impact Assessment & Shipment: Analyze the internal impact (including line scheduling, procurement,
• logistics, and shipping) of customer scheduling requests and provide the resulting shipment plan to the customer.
• Schedule Maintenance: Proactively revise plans based on the analysis of actual performance versus targets, fluctuations in customer demand, priority changes, or unexpected material situations.
• Coordination & Expediting: Coordinate shop order releases and material kitting requirements. Identify any parts shortages and work with relevant teams to expedite materials and kitting to maintain the schedule.
• Performance Tracking: Maintain oversight of production output, packing schedules, and revenue commitment plans.
• Logistics & Commitments: Arrange and track shipments according to the commit date provided to the customer. Identify potential logistical issues and proactively develop and implement solutions.
• Cross-Functional Collaboration: Coordinate and follow up with various departments (Production, Supply
• Chain Management, Engineering, Quality, Shipping, etc.) to resolve operational issues and ensure both the production schedule and shipment commitments are met.
• Process Improvement: Drive production processes to meet key targets for quality, output, and efficiency.
• Customer Communication: Serve as the primary communication window for the customer on all related issues, from material readiness and production planning to shipment commitments.
• Customer Handling & Escalation: Act as the first point of contact for customer interactions and effectively manage customer handling, including addressing and resolving escalation matters.

Job Requirements

Must-Have Experience

• Order Management is a MUST: Proven experience in managing and overseeing the entire lifecycle of customer orders.

• Customer Handling is a MUST: Demonstrated ability to manage communication, resolve issues, and handle escalations directly with customers.

Job Requirements

• Education: Minimum Degree in any related field.

• Experience: At least 5 to 8 years of experience in a related field, preferably within an EMS (Electronic Manufacturing Services) environment.

• Systems: Knowledge of and experience with SAP or MRP systems is preferred.

• Skills: Strong planning and communication skills. Proficient in Microsoft Excel and Word.

• Work Environment: Must be able to work independently in a fast-paced, dynamic, and high- mix, low-volume production environment.

• Language: Required proficiency in Bahasa Malaysia and English.

Skills