Job Description

The purpose for the role is being responsible for overseeing used car business operations and pricing management.

Pricing and Evaluation

• Analyze and determine the value of vehicles accurately
• Ensure that purchased vehicles can be resold at a profit and allocated to Retail with profitability
• Provide competitive pricing based on accurate information from inquiries
• Identify cars accurately by brand, model, variant, and model changes (inspection)
• Gather information on the new car market, including stock availability, discounts, and news about model changes
• Study and analyze trends in the used car market

Team Supervision and Support

• Lead, motivate, and support a team of inspectors & retail to achieve individual and team sales targets
• Monitor team performance and provide regular feedback
• Conduct regular team meetings to discuss performance, share updates, and address any issues

Sales and Customer Service

• Develop and implement strategies to maximize sales and customer satisfaction
• Handle escalated customer calls and resolve issues promptly
• Ensure the team follows a customer-centric approach and adheres to the highest standards of customer service

Training and Development

• Conduct training sessions for new hires (on existing process flow) and ongoing training for existing team members
• Identify skill gaps and provide targeted coaching to improve performance
• Keep the team updated with new product information, sales techniques, and industry trends

Reporting and Analysis

• Track and analyze key performance metrics, such as call volume, conversion rates, and sales figures
• Prepare and present regular reports to management on team performance and areas for improvement
• Use data to identify trends and develop strategies to enhance team effectiveness

Process Improvement

• Develop, monitor, and enforce the SOP for the processes within the used car department
• Collaborate with other departments to streamline processes and improve overall business operations

Compliance and Quality Assurance

• Ensure the team adheres to all company policies, industry regulations, and quality standards
• Conduct regular call monitoring and quality assessments
• Address any compliance issues promptly and implement corrective actions

Job Requirements

• Minimum bachelor’s degree in Business Administration, Marketing, Automotive Management, or related field
• Minimum 5 years’ experience in Automotive Industry specifically in the used car market
• Familiar with new car market supplies, offer, discount factor will be an added advantage
• At least 2 years in a supervisory or team lead role with strong leadership and motivational skills
• Ability to analyze data, manage multiple priorities and make strategic decisions within fast-paced environments
• Excellent communication and interpersonal skill

Skills