Job Description

Position Overview

As a Product Manager, you will support the end-to-end product lifecycle of SupplyOS, working closely with Product, Engineering, AI, Sales, and Customer teams. Your primary responsibility is to translate customer needs, market insights, and business priorities into well-defined product features that can be designed, developed, launched, and continuously improved.

This role is ideal for someone who enjoys solving business problems, working with cross-functional teams, and building AI-powered enterprise software. You will collaborate with stakeholders across Malaysia, Singapore, Thailand, and the broader Asia-Pacific region.

Key Responsibilities

Product Discovery & Requirement Gathering

• Gather customer feedback and business requirements from enterprise and public-sector clients.
• Identify operational challenges within procurement, inventory, manufacturing, and logistics.
• Convert business requirements into Product Requirement Documents (PRDs), user stories, and acceptance criteria.
• Conduct competitor and market research on AI platforms and enterprise SaaS solutions.
• Prioritize the product backlog based on business value and technical feasibility.

Product Delivery & Cross-Functional Collaboration

• Work closely with Forward Deployed Engineers (FDE), Platform Engineers, System & Performance Engineers, and AI Engineering teams.
• Coordinate Agile ceremonies including sprint planning, backlog grooming, and feature releases.
• Monitor feature performance using KPIs such as user adoption, retention, automation rate, and task completion.
• Maintain accurate product documentation, including PRDs, release notes, and internal product guides.

Customer Research & Market Insights

• Participate in customer engagements alongside Sales and FDE teams.
• Collect and analyze customer feedback.
• Identify recurring business problems and product improvement opportunities.
• Conduct user interviews, usability testing, and feature validation.
• Support product positioning and messaging with Marketing and Commercial teams.

Product Operations & Governance

• Maintain the product roadmap and release schedules.
• Support Quality Assurance (QA) and User Acceptance Testing (UAT).
• Participate in product reviews, sprint retrospectives, and roadmap planning sessions.
• Ensure product releases comply with enterprise security and governance standards.

Commercial & Go-to-Market Support

• Assist Sales and Account Management with solution scoping, product demonstrations, and client presentations.
• Prepare product briefs and enablement materials.
• Support proposal development by aligning product capabilities with customer use cases.
• Feed customer deployment learnings back into future product enhancements.

Job Requirements

Experience

• 1–3 years of experience in Product Management, Business Analysis, Technology Delivery, Consulting, or a related field.
• Exposure to AI, data platforms, analytics, or Enterprise SaaS products is strongly preferred.
• Prior experience in startups, technology firms, or enterprise environments is an advantage.

Language Skills

• Professional working proficiency in English.
• Strong written communication skills, with the ability to produce clear Product Requirement Documents (PRDs), briefs, and release notes.

Technical & Business Acumen

• Strong interest in AI, Generative AI, Large Language Models (LLMs), and agentic AI workflow products.
• Ability to translate customer conversations into structured product artifacts, including PRDs, user stories, and roadmap items.
• Familiarity with Agile, Scrum, or hybrid product delivery methodologies.
• Experience with product analytics tools is preferred.
• Basic SQL knowledge is an advantage.

Education

• Bachelor's degree in Engineering, Computer Science, Business, or a related field.
• Background in AI, Data Science, or Machine Learning is a plus but not mandatory.

Desired Skills

• Experience with enterprise software products, particularly in regulated industries such as government, utilities, or energy.
• Exposure to AI product launches or Go-to-Market (GTM) initiatives.
• Experience conducting user research and gathering customer insights.
• Experience creating product documentation from scratch.
• Understanding of UI/UX design principles.
• Proficiency in Bahasa Melayu and/or Mandarin is an advantage.

Skills