Job Description

Job Purpose:

• Are you passionate about connecting customers with products that meet their needs? Join us as a Product Specialist, Telemarketing, where you'll have the opportunity to market personal line products to customers through outbound efforts and provide exceptional service for inbound sales inquiries. 
• You will also take charge of achieving sales goals and finding new ways to grow your customer base with cross-selling and up-selling strategies.

Responsibilities:

• Achieve sales target KPIs, call quality and operational standards;
• Identify opportunities for cross-selling and up-selling;
• Handle and follow up with customer enquiries with confidence;
• Convert leads provided by the bank to sales through telemarketing activities;
• Ensure calls are conducted with full adherence to regulations and in line with Quality Assurance standards;
• Liaise with internal departments on policy fulfillment;
• Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.
• Highlights any potential concerns /risks and proactively shares best risk management practices.

Job Requirements

Requirements:

• Confident communicator with excellent verbal and written skills
• Comfortable with outbound calls and stakeholder interactions
• Strong persuasion and negotiation skills
• Patient and resilient to handle rejection and objections
• Independent, organized, and positive worker with excellent interpersonal skills
• Good team player with ability to multi-task and meets high service standards;
• Proficient in Microsoft office and able to mulit-task to efficiently reply to enquiries; 
• Meticulous in documentation and fulfillment work
• High level of integrity, takes accountability of work and good attitude over teamwork.
• Takes initiative to improve current state of things and adaptable to embrace new changes.
• Relevant insurance certifications such as BCP, PGI and HI will be a plus point;
• Prior experience in the insurance industry will be advantageous;

Remuneration Package:

• Basic Salary: S$2800 to S$3500 depending on telesales and outbound call experiences (in SGD)
• Commission

Skills