Job Description

The Quality Manager is responsible for establishing, implementing, and maintaining the Quality Management System (QMS) to ensure all products manufactured through metal stamping processes meet customer specifications, industry standards, and regulatory requirements. This role drives continuous improvement in quality performance and is key to maintaining high levels of customer satisfaction.

Duties and responsibilities

• 1. Quality Management System (QMS)
  Develop, implement, and manage the company's Quality Management System (QMS), typically based on ISO 9001 standards.
• Maintain all quality-related documentation, including Quality Manual, procedures, work instructions, and records.
• Plan and execute internal audits, managing non-conformances and corrective actions to ensure QMS compliance and effectiveness.
• 2. Process and Product Quality Assurance
  Oversee the incoming, in-process, and final inspection activities for stamped metal components.
• Initial Sample/Part Submission Process Lead the preparation and submission of all required documentation new or modified parts to ensure customer approval prior to mass production.
• Establish and monitor key quality metrics (e.g., scrap rate, Rework, PPM defect rate). Ensures all stamping tools, dies, and fixtures are dimensionally accurate and consistently produce conforming parts.

3. Continuous Improvement (CI)

• Drive and lead Root Cause Analysis and implement robust Corrective and Preventive Actions using methodologies like the 8D problem-solving process or Fishbone/Ishikawa diagrams to resolve internal and external quality issues.
• Promote a quality-first culture and lead initiatives to reduce variation and waste in the manufacturing process.
• Utilize statistical process control data to identify trends and initiate improvements.

4. Customer and Supplier Management

• Act as the primary point of contact for customer quality-related issues, including audits, complaints, and requests for documentation.
• Perform quality system audits of critical suppliers, focusing on raw material (e.g., steel, aluminum) and subcontracted process providers (e.g., plating, heat treatment).
• Manage supplier performance through scorecards and drive necessary improvements.

5.Team Leadership and Management

• Manage, mentor, and develop the Quality Control (QC) team, including inspectors and quality engineers.
• Ensure all quality personnel are properly trained on measurement equipment (e.g., CMM, optical comparator, gauges), inspection techniques, and quality procedures.
• Conduct performance reviews and manage departmental budgets

6. Liaise with customers for the root cause and action plan of the defect. Prevention need to be proposed to customers.

Job Requirements

• Degree in Mechanical/Manufacturing/Industrial Engineering or related field.
• Minimum 7 years of quality management experience in metal stamping or precision manufacturing.
• Strong knowledge of ISO 9001 QMS (IATF 16949 is an added advantage).
• Hands-on experience with inspection processes, FAI/ISIR, control plans, PFMEA, and quality documentation.
• Proficient in using measurement tools (CMM, gauges, optical comparator).
• Strong understanding of stamping tools, dies, dimensional accuracy, and process capability.
• Skilled in RCA, 8D, 5 Why, Fishbone, and Corrective & Preventive Actions.
• Able to analyze quality metrics (PPM, scrap, rework) and drive continuous improvement.
• Experience managing customer audits, complaints, and providing action plans/preventive measures.
• Supplier quality audit experience for raw materials and outsourced processes.
• Strong leadership in managing QC inspectors and quality engineers.
• Excellent communication, problem-solving skills, and customer-oriented mindset.

Skills