Job Description

Sales & Billing Administration

• Handle administrative tasks assigned by Management in a timely and efficient manner.
• Support the hardware sales and business development teams in all sales administration matters.
• Prepare and manage invoices, delivery orders, and purchase orders for suppliers and customers with high accuracy.
• Ensure the integrity of billing data by maintaining accurate, complete, and up-to-date records at all times.
• Monitor outstanding invoices and ensure clients are informed of their outstanding balances and payment deadlines.
• Maintain a smooth workflow and coordination between sales, finance, information technology, suppliers, and logistics partners to support daily business operations.

Client & Communication Support

• Manage and respond to client inquiries via phone calls, emails, and other communication platforms in a professional and timely manner.
• Liaise with internal teams, suppliers, and customers to resolve billing, delivery, and administrative matters efficiently.
• Build and maintain strong working relationships with clients and vendors to support long-term business collaboration.
• Attend meetings with suppliers, vendors, or clients when required to facilitate coordination, clarify documentation, and resolve operational matters.
• Develop a thorough understanding of the company’s products and service offerings to effectively explain, recommend, and provide suitable solutions based on clients’ requirements.
• Respond to client inquiries regarding purchased products, including specifications, documentation, delivery status, and usage-related clarifications, while escalating technical or complex matters to the relevant teams when necessary.

General & Ad-hoc Duties

• Maintain the smooth flow of daily business operations.
• Assist in preparing reports related to sales administration, billing status, and outstanding payments when required.
• Perform any other ad-hoc duties as assigned from time to time.

Job Requirements

• Minimum two (2) years of working experience in sales administration, sales coordination, billing, or a related role. Experience in an IT hardware or reseller environment will be an added advantage.
• Minimum SPM qualification or equivalent.
• Possess a positive working attitude, responsible, proactive, and willing to learn.
• Strong attention to detail with a high level of accuracy in documentation and data handling.
• Proficient in Microsoft Office applications and Google Workspace applications, such as Google Sheets.
• Good communication skills in both written and spoken English and Mandarin. Additional language proficiency in Malay is an advantage.
• Able to work independently in a fast-paced working environment.
• Willing to travel when required for meetings with clients, suppliers, or vendors based on business needs.
• Able to be on standby and attend to urgent tasks outside of working hours when required.

Skills