Job Description

• Act as the primary point of contact for client inquiries and provide excellent customer service.
• Schedule and coordinate appointments between potential clients and the sales team.
• Identify potential leads and support overall sales development efforts.
• Maintain accurate and up-to-date client records in the system.
• Collaborate with cross-functional teams to ensure a customer-centric approach.
• Ensure high levels of client satisfaction and smooth operational support at all times.

Job Requirements

• 2+ years of experience in sales support, customer service, merchant support, telemarketing, or account management.
• Experience serving as the first point of contact for clients, with strong communication and interpersonal skills to build rapport and maintain positive relationships with merchants and stakeholders.
• Confident in engaging with clients through various channels, including phone calls, messaging platforms, and email.
• Strong problem-solving skills and the ability to handle merchant inquiries and operational issues effectively.
• Comfortable working collaboratively with cross-functional teams to ensure excellent merchant experience and operational efficiency.
• Proficient in English.
• Experience in POS solutions, merchant services, payments, or working with SMEs is an added advantage.
• The ability to communicate in Mandarin is an added advantage to effectively support Mandarin-speaking merchants.

Skills