Job Description

• Lead collaboration with stakeholders to gather, validate, and document business requirements, ensuring alignment with strategic objectives and a deep understanding of business needs.
• Analyze and re-engineer business processes, identifying inefficiencies and recommending solutions that deliver measurable improvements and operational excellence.
• Develop and present solution proposals, including effort estimates and costbreakdowns, ensuring alignment with business needs and technical feasibility; work closely with stakeholders and customers to secure buy-in and approval forimplementation.
• Drive solution design by translating business requirements into technical specifications and working closely with IT and development teams to ensure feasibility and alignment with architectural standards.
• Create and manage comprehensive documentation, including process flows, user stories, functional and technical specifications, SOPs, and training guides.
• Plan and lead User Acceptance Testing (UAT) to validate that implemented solutions meet business requirements and quality standards; coordinate resolution of identified gaps.
• Monitor and report project status, risks, and issues, providing proactive guidance and strategic recommendations to stakeholders throughout the project lifecycle.
• Act as a strategic partner to business units, proactively identifying improvement opportunities, leading enhancement planning discussions, and facilitating prioritization of initiatives.
• Advise and guide delivery teams on conceptual and technical solution design, ensuring coherence with enterprise architecture and alignment with evolving business goals.
• Evaluate and recommend system upgrades or enhancements in response to user needs, regulatory requirements, or evolving business priorities.
• Liaise with external software vendors, managing communications around system updates, upgrades, performance issues, and product roadmaps.
• Ensure strict adherence to data privacy and confidentiality standards, safeguarding sensitive business and customer information in all interactions and deliverables.
• Perform other strategic or analytical tasks as assigned by management, contributing to the overall effectiveness of the organization.

Job Requirements

• Bachelor’s degree in Business Administration, Information Systems, Computer Science, or a related field.
• Minimum of 5–7 years’ experience in business analysis, project delivery, or business transformation roles.
• Experience in stakeholder management, process reengineering, and technology implementation.
• Strong analytical and critical thinking skills with excellent communication abilities.
• Proficiency with BA tools (e.g., JIRA, Confluence, Microsoft Visio, SQL, Power BI).
• Experience in Agile/Scrum environments and working with cross-functional teams.

Preferred Certifications

• Certified Business Analysis Professional (CBAP), PMI-PBA, or equivalent.
• Agile certifications (e.g., CSM, CSPO) and/or Lean Six Sigma (Green/Black Belt) are advantageous.

Skills