Senior Customer Service Coordinator (Klang)
Hiredly X
RECRUITMENT firm
AI-generated summary
- Handle customer inquiries across phone, email & chat; resolve escalations, meet SLAs.
- Join Hiredly X's Klang team; collaborate cross-functionally to solve issues fast.
- Lead coaching & onboarding, drive process improvements and boost CX impact!
Job Description
- Handle customer inquiries via phone, email, chat, or other communication channels.
- Resolve escalated customer complaints in a professional and timely manner.
- Provide guidance and coaching to junior customer service representatives.
- Monitor service quality and ensure compliance with company policies and SLAs.
- Maintain accurate customer records and documentation.
- Collaborate with internal departments to resolve customer issues efficiently.
- Identify process improvement opportunities to enhance customer experience.
- Prepare reports on customer feedback, service performance, and recurring issues.
- Support onboarding and training of new customer service staff.
Job Requirements
- Minimum SPM and above
- Minimum 2 years of experience in Freight Forwarding
- Excellent communication and interpersonal skills
- Strong customer-focused mindset with keen attention to detail
- Ability to work independently with minimal supervision
- Proficient in English, Malay, and Mandarin
Skills
Customer Service
Freight Forwarding
Additional Info
Company Activity
Last active - few minutes ago
Experience Level
1 - 3 Years of Experience
Career Level
Senior Executive
Job Specialisation
Company Profile
Hiredly X
Hiredly X, the headhunting team of Hiredly, makes headhunting accessible and affordable for every employer, no matter the size or industry. We help employers screen and source the best candidates through exclusive access to our job portal database.Assisted with AI, we make the headhunting process fast and accurate, allowing us to be competitive with our fees.