Job Description

We are looking for a commercially driven Senior E-commerce Executive to own and grow the company’s online sales performance across website and marketplace platforms. This role is hands-on and execution-focused, with direct responsibility for driving revenue, improving conversion, and delivering a seamless end-to-end customer journey.

Key Responsibilities

E-commerce Strategy & Operations

• Own and manage day-to-day e-commerce operations across website and marketplace platforms
• Manage product listings, pricing, promotions, and inventory accuracy
• Identify opportunities for online-exclusive products, bundles, and gifting formats

Website & User Experience (UX)

• Optimise website performance to improve conversion and customer experience
• Improve navigation, search, mobile experience, and checkout flow
• Coordinate with developers and partners on site enhancements and issue resolution

Sales Performance & Analytics

• Track and analyse key KPIs including revenue, conversion rate, AOV, and repeat purchase
• Use performance data to optimise product mix, pricing, and promotions
• Monitor market and competitor trends to identify growth opportunities

Customer Experience & Fulfilment

• Oversee end-to-end customer journey from order placement to fulfilment
• Coordinate with operations and warehouse teams to ensure timely order processing
• Support peak sales periods such as festive campaigns and gifting seasons

Job Requirements

• Bachelor’s degree in Business, Marketing, E-commerce, or related field
• Minimum 3 years of relevant e-commerce experience, preferably in retail or F&B
• Hands-on experience managing Shopify and marketplace platforms
• Familiarity with CRM and e-commerce tools (e.g. Klaviyo, Oddle)

Skills