Job Description

Responsible for designing and developing software products that enable omni-channel Customer Contact Center solutions and AI-powered capabilities. You will work closely with cross-functional teams and business stakeholders to understand diverse use cases, translate them into technical specifications, and engineer scalable, high-quality solutions. This includes end-to-end development—from system design and build to rigorous testing and validation—to ensure the final product meets both functional and quality standards.

• Build cutting-edge technology that provides a unique value proposition allowing it to become a leader in the market.
• Ensure timely development of proof of concepts, and prototypes prioritizing time to market with MVP features.
• Utilize Agile and Lean techniques to deliver key features quickly.
• Continuously research new technical capability and solutions for adoption.
• Build configurations on AWS Connect based on agreed specifications.
• Document and elaborate on the technical design and building of the completed product.
• Provide production support for the platform, perform triage and troubleshooting of incidents raised, and restore/fix defects identified in a timely manner.
• Build and integrate GenAI capability into platform and solution to build future-proof solutions.
• Ensure the application/platform built is scalable and maintainable at a multi-tenant/international enterprise production level.

Job Requirements

• Solid know-how of AWS technology stacks and services; familiarity with other cloud providers and technologies is a plus.
• 5 years of experience with Node.js and React.
• Proven experience building applications using various AWS services such as Connect, S3, SQS, SNS, API Gateway, EC2, Lambda, AppSync, Kinesis, Lex, Polly, and Transcribe.
• Possessing certifications like AWS Solutions Architect or equivalent is an advantage.
• Knowledge of WebRTC is a plus.
• Familiar with NoSQL databases such as MongoDB and DynamoDB.
• Experience with CI/CD tools such as CloudFormation and Bitbucket Pipelines.
• Familiar with unit testing tools such as Jest, Playwright, and Cypress.
• Experience with Infrastructure-as-Code (IaC) tools like Terraform.
• Comfortable working in Linux-based environments.
• Proficient in source code management and branching strategies using Git, and tools like GitHub, GitLab, and Bitbucket.
• Working knowledge of Agile and/or Lean methodologies, and collaboration tools like Confluence, JIRA, and SharePoint.
• Demonstrated exceptional written and verbal communication skills.
• General knowledge of GenAI concepts (e.g., context, tokens, completions); prior experience with GenAI projects, including mini or proof-of-concept projects, is a plus.

Skills