Job Description

• Receive or conduct calls to provide product information and nutritional advice to customers, to 

encourage on conversion and retention of brands usage.

• Maintain records of telephonic interactions.

• Data entry and maintenance of customer databases.

• Ensure that the service delivery to customers is of excellent quality.

• Work closely with marketing/product managers to deliver brand knowledge to customers.

• Perform other job-related duties as requested by supervisor.

• Persuasion -- Persuading others to change their minds or behaviour.

• Learning Strategies -- Selecting and using training/instructional methods and procedures appropriate for 

the situation when learning or teaching new things.

Job Requirements

• Candidate must possess at least SPM/ Diploma or Advanced Diploma or Bachelor's Degree in Food

Technology/Nutrition/Dietetics, Nursing, Medical Science, Pharmacy/Pharmacology or equivalent.

• Fresh grads encourage to apply – Full training provided.

• Preferably Junior Executives specializing in Customer Service or equivalent.

• Candidate must be able to converse in English / Bahasa Malaysia and Mandarin.

Skills