Job Description

• Respond and manage inbound & outbound calls, emails, chats and other messages from customers.
• Communicates concise and accurate information in response to customer inquiries.
• Identifying and understanding of customer needs, issues, and requests thereafter provides solutions and/or alternatives in a timely manner.
• Follow up customer cases/complaints end to end.
• Serves as the customer’s advocate by solving problems on the customer’s behalf by engaging the right department and people.
• Build sustainable relationships and engage customers by taking the extra mile
• Seize opportunities to upsell products when they arise.
• Support Senior Specialists to facilitate successful completion of organization’s targets and performance goals.

Job Requirements

• Candidates must possess at least a Diploma in any discipline.
• Has a passion for service. (Previous service experience will be an added advantage).
• Able to speak and write good English and Bahasa Malaysia.
• The ability to speak in Mandarin will be an added advantage.
• Computer literate with good typing skills. Familiar with MS Word, Excel, and PowerPoint.
• Able to work in a fast-paced and demanding environment.
• Able to work on shift and weekends.
• Excellent communication skills both written and verbal with active listening.
• Ability to ask prying questions and diffuse tense situations.
• Candidate must be service oriented, self-confident, self motivated, detail oriented.
• Able to work independently and as a team player with a positive mindset.
• Good time management and result oriented.

Skills