Job Description

• To develop and promote a loyal clientele according to the sales and brand strategy (client-telling)
• Ambassador for the brand within his/her market, being responsible for the store's external relations within its competitive environment and marketing, merchandising, local activities, etc. Market studies (competitors, customers, etc.)
• Defining the annual sales targets/budget/forecast. Optimizing the store contribution
• Determine and monitor objectives and sales targets according to budget/ forecasts on a daily, weekly, and monthly basis
• Ensuring the fair and efficient rostering of staff to maximize the use of manpower on the floor; in particular during peak sales periods e.g. weekends, promotions, etc.
• Maintaining the optimized staff-to-customer ratio, making sure that customers are looked after appropriately
• Optimizing and managing personnel costs and keeping in line with the set budgets
• Monitoring all expenses and costs within the store to achieve positive store contribution and be in line with the set budget objective. Maintenance of store in line with budget requirements
• Identifying store investments and making an appropriate suggestion to the ROD Managing store operations: Replenishment, regular and year-end inventories, visual merchandising, etc.
• Health, safety, and security regulations: Ongoing control of store security, and compliance with procedures.
• Pro-activity on store attribution
• Managing administration tasks and reporting
• Guarantee financial results of the store through effective management of margins, stock and personnel costs

LEADERSHIP & STAFF MANAGEMENT

• Making sure that Client Advisor / Senior Client Advisor / Team Leader profiles match accordingly to the sales and brand strategy
• Taking ongoing actions around motivating the team according to the sales and brand strategy and acting as their mentor
• Recruitment, evaluation, and career development of Management Team and Client Advisors / Senior Client Advisors in cooperation with the regional ROD and HR
• Compliance with Grooming Standards
• Ability to clean displays to ensure professional presentation Communication

Job Requirements

• Excellent command of English Ability to communicate effectively with customers and team members
• Schedule: Ability to work a flexible schedule to meet the needs of the business; including nights, weekends and public holidays.
• At least 3 years of experience in managing stores

Skills