Job Description

• Work closely with the Business Development team on opportunities.
• Provide technical services and support to clients, ensuring system reliability and customer satisfaction.
• Perform operations and maintenance tasks for cloud environments, including monitoring, troubleshooting, and optimizing system performance.
• Administer operating systems and databases, ensuring high availability and data security.
• Collaborate with internal teams and client IT departments to ensure smooth project delivery and system handover.
• Conduct solution reviews, diagnose complex issues, and apply cloud best practices.
• Prepare and maintain technical documentation, reports, and operational guidelines.
• Stay updated with cloud technologies and contribute to continuous improvement of operational processes.

Job Requirements

• Bachelor’s or Master’s degree in Computer Science, IT, or related fields.
• Proficiency in Alibaba and/or Huawei public clouds.
• Strong understanding of computing, networking, security, container orchestration, and infrastructure-as-code.
• Familiarity with programming/scripting (Python, Java, etc.) and CI/CD pipelines.
• Proven ability to design high-availability, cost-effective architectures.
• Experience with cloud migrations or new cloud-native system builds.
• Capable of bridging technical and non-technical stakeholders; delivering concise documentation and guidance.
• History of leading solution reviews, troubleshooting complex issues, and driving best practices adoption.
• Adept at diagnosing and resolving multifaceted cloud challenges.
• Keeps current with evolving cloud trends, championing ongoing innovation.
• Possess strong communication and interpersonal skills, be able to work closely with product, sales, and management to propose viable technical strategies, clearly communicate trade-offs and decisions.

Skills