Job Description

Responsibilities:

• Reducing customer inconvenience by managing technical repair support and early detection support in vehicles.
• Attend to all technical enquiries from internal customers and ensure issues are resolved timely, efficiently, and safely
• Provide onsite technical and field support at outlets to minimise vehicle downtime, assuring customers’ safety as priority
• Guide technicians on all types of diagnosis and ensure they are all equipped with the knowledge and skill level to perform complex diagnosis, etc. This includes coordinating with manufacturing to get solutions for the outlets
• Inspect and qualify local accessories for new vehicles to meet manufacturing standards, work alongside to support aftersales marketing activities and promotions
• Fast response and resolution of diagnosis support to all service dealers

Job Requirements

Requirements:

• Minimum degree in automotive engineering or a related field
• Preferably 3 to 5 years with similar experience
• Knowledge in automotive technology with good technical experience, skills and knowledge
• Able to converse in English with good interpersonal and analytical skills
• Good in Microsoft Office - Word, Excel, PowerPoint, Outlook
• Self-reliant, motivated, and able to work with minimum supervision

Skills