Job Description

The technical knowledge analyst is accountable to produce technical articles & support knowledge management adoption across the organization.

Knowledge management

1. Support the development, implementation & operations of knowledge management strategy & framework

2. Create/Translate & curate technical content from application &/ infrastructure experts into knowledge centre

3. Editing & proofreading content before publication to ensure clarity, grammatical accuracy & brand consistency

4. Optimising content according to SEO best practices to increase visibility & engagement

5. Managing content calendars & ensuring timeline publication of materials

6. Utilising content management systems to analyse website traffic & users engagement metrics

7. Updating knowledge centre content as needed & ensuring a cohesive digital presence

8. Engaging with online community & responding to comments or questions in a manner that reflects the brand voice

9. Monitoring content trends & staying up-to-date with advancements in content technology & platforms

10. Conducting proactive content audits to assess how well existing content is performing & to identify gaps or areas for improvements

11. Measuring the impact of content & campaigns, reporting on content benefits & adjusting strategies accordingly

12. Thinking about user experience & takes ownership for quality & accuracy

13. Facilitate technical exchanges, dissemination & coordination of knowledge & learning products through platforms, trainings/workshops, induction programmes, etc across knowledge management team & contributors

14. Collaborating with knowledge custodian, i.e. Jira, Confluence, etc, to ensure availability of knowledge management tooling

Work landscape:

1. Building, maintaining & improve knowledge management especially in group technology landscape

2. Knowledge management may also be extended to overall group level

Job Requirements

1. Degree in related computer science principles

2. Must have 5 years’ experience in

• Familiar with knowledge management tools, content management systems & databases
• Ability to categorise, tag & structure information effectively
• Hands on experience in application &/ infrastructure domain knowledge
• Knowledge in banking or financial institutions technology landscape
• Hands on technical content write-ups such as technical articles for incident & problem resolution, standard operating procedures & other technical contents
• Application and/or infrastructure delivery & support processes
• Hands on experience on application &/ infrastructure domain knowledge
• Prior working experience as a system analyst or technical lead

3. Advantageous to have experienced in

• Measuring effectiveness & efficiencies of knowledge & continuously improve to increase these measurements
• Use of meta data for search engine & social media

4. Good knowledge processes

5. Critical thinking & able to resolve problems creatively

6. Proficient in using Jira & Confluence

7. Strong interpersonal & collaborative skills as well as highly effective communication skills

8. Organised, detail oriented & thorough

9. Strong desire to help improve processes & mentor others

10. Knowledge / certification in ITIL is advantageous

Skills